Supply Chain Operations Manager

As a Supply Chain Operations Manager at Craft Gin Club, your role encompasses overseeing the end-to-end supply chain for our online store and subscription service. This includes managing service agreements with logistics partners, ensuring timely dispatch of orders, and analyzing performance data. You'll also be actively involved in negotiating costs and improving operational workflow to enhance the customer experience.

Craft Gin Club seeks candidates with at least 2 years of experience in supply chain operations, preferably within a retail or B2C fulfillment environment. Key qualifications include strong negotiation skills, data analysis capabilities, and familiarity with managing high-volume third-party relationships. While experience with alcohol duty is a plus, it’s not a requirement, but a passion for gin can definitely enhance your fit for our team!

To thrive as a Supply Chain Operations Manager at Craft Gin Club, it's essential to be highly numerate, with a strong command of data analysis and Excel. Negotiation skills, presentation abilities, and the capability to work effectively with operational partners are also critical. Additionally, an ambitious and proactive attitude will help you implement operational improvements in a fast-paced environment.

The Supply Chain Operations Manager plays a vital role in delivering on Craft Gin Club’s mission by ensuring that our subscription and online orders are fulfilled efficiently and timely. By managing logistics, enhancing operational processes, and overseeing excellent customer service, you help craft an unforgettable experience for our gin-loving members, which is central to our brand identity.

Craft Gin Club offers a range of exciting benefits for our Supply Chain Operations Manager. These include 25 days of holiday which increases to 30 with service, hybrid working opportunities, and real career progression paths. You’ll also enjoy a dynamic workplace culture full of social events, gin tastings, and a generous discount on our online store, making this an appealing position for both your career and personal life!

To boost supply chain efficiency, I would first conduct a thorough analysis of current processes and identify bottlenecks. Implementing technologies for better data tracking, negotiating competitive contracts with logistics partners, and regularly reviewing performance metrics would be key strategies in consistently enhancing our operations.

Yes, I have previously managed relationships with third-party logistics providers where I not only oversaw the fulfillment process but also established service level agreements that ensured timely delivery and reduced costs. My experience includes hands-on collaboration to maintain operational standards and quality control.

In the event of a shipment delay, I would promptly communicate with the logistics provider to understand the cause and ensure accurate updates are conveyed to our customers. Simultaneously, I would explore alternative solutions to minimize disruption, keeping customer satisfaction as my top priority.

When negotiating contracts with logistics partners, I prioritize understanding our needs and operational metrics. This includes cost efficiency, delivery timelines, reliability, and flexibility. Establishing clear service agreements that outline targets for performance and penalties for non-compliance is also vital.

To ensure compliance, I maintain updated knowledge of relevant regulations and best practices. I implement regular training for the team and conduct audits to ensure adherence to all legal and operational requirements, including alcohol duties, where applicable.

I find that key performance indicators such as order accuracy, on-time delivery rates, inventory turnover, and cost per order are essential metrics for measuring supply chain performance. Tracking these metrics helps identify areas for improvement and drive strategy adjustments.

In a previous role, I faced a sudden increase in demand that challenged our supply chain capacity. To resolve this, I quickly partnered with our logistics provider to optimize routes, increase resources temporarily, and communicated with our suppliers to ensure stock availability. This proactive approach allowed us to meet customer demand effectively.

I approach data analysis by first defining the objectives and key questions that need answering. I then aggregate relevant data, using analytical tools to identify trends or inefficiencies, followed by translating findings into actionable insights for process improvements.

Team collaboration is crucial in supply chain operations, as successful outcomes depend on effective communication and cooperation among all partners. I encourage a culture where cross-functional teams share information and insights, leading to more cohesive and informed decision-making.

Joining Craft Gin Club is exciting because it combines my passion for supply chain management with my enthusiasm for gin and craft beverages. I am thrilled about the opportunity to contribute to a dynamic, fast-growing company and to help enhance an outstanding experience for our members.