Managed Services Analyst

As a Managed Services Analyst at CreatorIQ, you'll manage daily platform operations to ensure accurate customer data handling, refine operational workflows including CRM management and custom reporting, and conduct data audits to guarantee consistency across client accounts. This supportive role also involves documenting operational procedures for internal use and providing valuable feedback to enhance user experience.

To be considered for the Managed Services Analyst position at CreatorIQ, you'll need at least 2 years of experience in platform operations or client-support roles, preferably in social media marketing or technology. Strong analytical and problem-solving skills, basic social media knowledge, and proficiency with Google Sheets or Microsoft Excel are essential for this role.

CreatorIQ promotes a vibrant company culture that values diversity and inclusivity, making it an ideal environment for Managed Services Analysts. The company is committed to fostering collaboration, empathy, and a supportive atmosphere, ensuring all team members can thrive and contribute effectively to transforming the marketing industry.

The Managed Services team at CreatorIQ plays a crucial role in helping clients optimize their use of the platform. By simplifying workflows and improving data handling capabilities, the team ensures a seamless operation that allows clients to maximize the potential of influencer marketing campaigns.

As a Managed Services Analyst at CreatorIQ, you'll find numerous opportunities for professional growth. The role involves continuous learning, exposure to various client projects, and opportunities to collaborate closely with the development team, enabling you to refine your skills while contributing to innovative solutions in the influencer marketing sector.

In handling data accuracy and consistency, I prioritize regular audits and validations to ensure the data aligns with client accounts accurately. I also leverage analytical tools to monitor discrepancies and address them proactively. Documenting processes for data management further helps maintain consistency across operations.

Certainly! In my previous role, I successfully managed a project where we streamlined data entry processes, reducing errors by 30% and improving turnaround time for client reports. I coordinated between teams to ensure everyone was aligned and communicated effectively, which ultimately led to enhanced client satisfaction.

I focus on clear, consistent communication and being responsive to client needs as my primary strategies for maintaining positive relationships. I try to understand their goals thoroughly and engage regularly to address any questions or challenges they face, which helps build trust and rapport.

To prioritize tasks effectively, I assess the urgency and importance of each project using a matrix system, creating a clear action plan. I meet regularly with stakeholders to ensure alignment on priorities, adjusting the list as needed while maintaining focus on critical deliverables.

Teamwork is fundamental to delivering effective solutions as a Managed Services Analyst. I make it a point to collaborate with my team, sharing insights and feedback, which enriches our projects. Leveraging each other's strengths leads to better problem-solving and innovative approaches to client needs.

I ensure documentation is clear and helpful by using straightforward language and providing examples where necessary. I also periodically review and update documents based on team feedback to ensure they remain relevant and useful for both internal teams and clients.

In a previous project, a software update required us to adapt our data handling processes significantly. I led the team through this transition by facilitating training sessions and creating new workflows, which helped ease the transition and minimize disruption to our operations.

I am proficient in a variety of tools including Google Sheets, Microsoft Excel, and CRM systems. I have extensive experience in data formatting, using pivot tables for reporting, and visualizing data trends, which aids in effective data management and client reporting.

I view feedback as an opportunity for growth. When receiving criticism, I actively listen and seek clarification to understand the concern fully. I take proactive measures to address the feedback and use it to improve my processes and interactions moving forward.

I want to work at CreatorIQ due to its innovative approach to influencer marketing and commitment to creating an inclusive work culture. The opportunity to contribute to cutting-edge solutions and work alongside talented professionals in a supportive environment excites me and aligns with my career aspirations.