Sr Manager - job 13 of 20

As a Senior Manager at Visa USA Inc., you will be responsible for growing the managed services pillar, leading specialized teams in migrating commercial card clients to new payment platforms, and achieving revenue targets for Visa Managed Services in North America. You'll need to develop tailored services, collaborate with third-party partners, and manage the P&L efficiently.

To be eligible for a Senior Manager position at Visa USA Inc., candidates should possess a strong background in project management, client services, and team leadership. Additionally, experience with financial management, an understanding of payment platforms, and strong communication skills are crucial for success in this role.

The Senior Manager at Visa USA Inc. plays a pivotal role in client success by tailoring services to meet specific client needs, identifying challenges, and presenting customized solutions. By overseeing migrations and providing strategic guidance, you help ensure that clients maximize their operational performance.

In the role of Senior Manager at Visa USA Inc., you will lead specialized teams and have direct reports. This structure allows for effective delegation and management of projects, as well as the ability to mentor and develop your team's skills, which is integral to achieving our business goals.

The Senior Manager position at Visa USA Inc. includes approximately 20% domestic travel. This allows for face-to-face interactions with clients and partners, fostering stronger relationships and ensuring the successful execution of projects.

When leading a specialized team, I focus on fostering a collaborative environment where every member feels valued. I prioritize clear communication of goals and expectations, while encouraging team members to share their insights, which enhances problem-solving and innovation.

In such a scenario, I first assess the reasons behind the delay, making sure to communicate with the team for feedback. I then work on adjusting timelines or reallocating resources as necessary while keeping stakeholders informed to ensure everyone is aligned and we can get back on track.

To meet revenue targets, I focus on understanding client needs and market trends. I develop tailored value propositions and engage in collaborative selling with the team. Regular performance tracking against set KPIs helps adjust strategies promptly.

In a previous role, I managed a large migration project for a commercial client transitioning to a new payment platform. By developing clear timelines, involving the client early for feedback, and coordinating with various teams, we completed the project ahead of schedule while exceeding client expectations.

In my previous roles, I've actively managed P&L responsibilities, including monitoring revenue, analyzing expenditure, and ensuring profit margins are met. This experience has trained me to make data-driven decisions that support financial health and operational efficiency.

I utilize a combination of direct communication, surveys, and market analysis to identify client needs. Engaging in regular check-ins and feedback sessions allows for constant evaluation and adjustment of our services to better serve our clients.

Collaboration is essential in my management approach. I believe in bringing together various perspectives from team members and partners to gain comprehensive insights, which leads to innovative solutions and enhances project outcomes.

I have extensive experience establishing and managing vendor partnerships. I prioritize selecting vendors that align with our service offerings and values, ensuring that each partnership enhances our overall client solutions and business strategy.

Developing effective sales collateral starts with understanding the target audience. I create materials that clearly articulate the value proposition, supported by case studies and data that resonate with potential clients, making it easy for the sales team to communicate our offerings.

I am drawn to the role of Senior Manager at Visa USA Inc. because it aligns perfectly with my passion for driving client success through innovative managed services. The opportunity to lead specialized teams at a globally respected company that values strategic thinking truly excites me.