Assistant Store Manager - job 1 of 14

As an Assistant Store Manager at Curaleaf, your primary responsibilities include supporting the Store Manager in leading a team, providing exceptional customer service, and achieving sales targets. You'll supervise daily operations, assist in inventory management, monitor team performance, and ensure compliance with company policies. Additionally, you'll model customer service best practices and take charge in the Store Manager's absence, making this role vital for both team dynamics and business success.

Curaleaf requires that candidates for the Assistant Store Manager role have a minimum of one year of retail and supervisory experience in a fast-paced environment. Strong leadership skills, a keen sense of business acumen, and experience in cash handling and POS operations are essential. Candidates should also possess effective communication skills in English and be willing to work flexible hours, including weekends and holidays.

A typical day for an Assistant Store Manager at Curaleaf involves overseeing store operations, interacting with customers, and coaching team members to enhance service delivery. Responsibilities include conducting register counts, managing inventory, and engaging with the community to promote Curaleaf’s initiatives. You will lead by example, demonstrating effective sales techniques and customer service standards, all while collaborating with your team to foster an uplifting work environment.

Curaleaf is committed to investing in its employees through comprehensive career development opportunities. As an Assistant Store Manager, you will receive ongoing training to enhance your leadership skills, sales tactics, and product knowledge. The company encourages continuous learning and promotes from within, allowing you to advance your career in a thriving industry. Along with competitive pay and benefits, this commitment to personal growth sets Curaleaf apart as a great place to work.

The work environment at Curaleaf is dynamic and professional, fostering collaboration and innovation. As an Assistant Store Manager, you’ll be in a retail setting that appreciates teamwork while also valuing individual contribution. Curaleaf emphasizes a strong customer-first approach while supporting community engagement efforts. Expect to work in a fast-paced atmosphere where adaptability is key, alongside employees who are passionate about the cannabis industry and making a positive impact.

In a retail environment, particularly as an Assistant Store Manager at Curaleaf, it's essential to remain calm and empathetic. I would listen to the customer’s concerns without interruption, demonstrate understanding, and seek to resolve the issue. I believe that maintaining a positive demeanor and showing a willingness to help can often turn a challenging situation into a rewarding customer experience.

In my previous role, I spearheaded a project where my team was struggling to meet sales targets. I organized team-building activities to enhance communication and foster collaboration. By implementing regular check-ins and motivational practices, we not only exceeded our sales goals but also improved team morale, showcasing the importance of effective leadership in driving performance.

To manage inventory effectively, I prioritize regular analysis of sales data and inventory levels. At Curaleaf, I would implement a system to monitor trends and adjust ordering processes accordingly to minimize stock-outs or overstock situations. Communication with my team about inventory goals allows us to collectively ensure that we maintain optimal stock levels while maximizing revenue.

In a past role, our company underwent a major software transition that altered our cash handling procedures. I adapted by proactively attending training sessions and encouraging my team to embrace the change. By leading the team through the adjustments, I ensured that we maintained operational efficiency while meeting compliance requirements, illustrating my adaptability and leadership during transitions.

Creating a positive team environment requires open communication, recognition of individual contributions, and a shared sense of purpose. At Curaleaf, fostering camaraderie among team members through regular feedback and team-building activities can help achieve our goals. When team members feel valued and heard, they’re more likely to engage positively with customers and excel in their roles.

Success in my role as an Assistant Store Manager at Curaleaf would be measured by several factors, including achieving sales targets, improving customer satisfaction scores, and enhancing team performance. I would utilize key performance indicators and feedback from both customers and team members to assess our progress and identify areas for continuous improvement.

Once, a customer entered the store looking for a specific product that was out of stock. Understanding the importance of customer satisfaction, I offered to order the product for them and personally called to notify them when it arrived. By taking those extra steps, I helped foster customer loyalty and reinforced Curaleaf’s commitment to exceptional service.

During busy periods, I focus on prioritizing tasks based on urgency and importance. I generally start with customer-related tasks and ensure the team is supported in delivering excellent service. I would also delegate where possible to keep operations flowing smoothly. Using tools like checklists can help manage priorities efficiently and ensure nothing is overlooked.

Team motivation is crucial in achieving store goals, especially in a retail setting like Curaleaf. A motivated team is more engaged and committed to providing outstanding customer service and meeting sales targets. I would foster motivation through recognition programs, setting achievable goals, and creating an environment where team members feel their contributions are valued and impactful.

I am drawn to Curaleaf because of its commitment to quality, innovation in the cannabis industry, and strong focus on community involvement. The opportunity to work for a company that is dedicated to making a positive impact aligns with my values and career aspirations. I believe my experience and passion for customer service will contribute to the team and help Curaleaf achieve its goals.