Lead Store Associate - job 2 of 18

As a Lead Store Associate at Curaleaf, your main responsibilities include providing exceptional guest service, leading by example through strategic selling, and managing day-to-day store operations. You'll also be responsible for training and developing team members, ensuring inventory accuracy, handling cash efficiently, and maintaining compliance with state regulations.

To succeed as a Lead Store Associate at Curaleaf, you should have at least one year of experience in a retail leadership role. Strong communication skills, the ability to collaborate across teams, and a commitment to providing exceptional customer service are essential. Previous experience in the cannabis industry is a plus, though not required.

In the Lead Store Associate role at Curaleaf, you'll work in a professional retail environment. The position involves standing, walking, and engaging with guests in a fast-paced atmosphere. You may encounter allergens and work with standard retail equipment, promoting a flexible and adaptable mindset as tasks evolve throughout the day.

At Curaleaf, we pride ourselves on offering career growth opportunities for our employees. As a Lead Store Associate, you'll receive on-the-job training and have access to leadership development programs. We encourage our team members to advance their skills and explore new roles within the company as they grow in their careers.

Curaleaf provides competitive pay and benefits for the Lead Store Associate position, including health, dental, and vision coverage. Employees also enjoy generous PTO, a 401(K) retirement plan, life insurance, and community involvement initiatives. Additional perks like employee referral bonuses and product discounts are available, promoting a rewarding work experience.

In your answer, emphasize specific leadership roles you've held, focusing on how you've managed teams, driven sales, and enhanced customer experiences. Sharing relevant metrics or achievements can highlight your successes.

Describe your approach to conflict resolution, emphasizing your customer service philosophy and communication skills. Mention a specific example where you successfully defused a tense situation by actively listening and providing a solution.

Discuss various sales strategies you’ve developed in the past, such as promotions, customer engagement techniques, and inventory management practices. Tailor your response to reflect Curaleaf’s commitment to quality and customer satisfaction.

Explain your method for organizing tasks effectively, such as using daily reports and assessing workflow demand. Be sure to include how you assign responsibilities to team members based on their strengths.

Share your understanding of Curaleaf's mission, values, and commitment to innovation in the cannabis industry. Highlight how you align with these values, emphasizing your desire to contribute positively to the company's growth.

Outline your training approach, focusing on mentorship and support. Discuss how you would tailor the training experience to the individual's learning style, ensuring they feel equipped and confident in their role.

Share an example of a challenging transition you successfully navigated, focusing on your adaptability, problem-solving skills, and how you supported your team during the shift.

Discuss the importance of customer service in building brand loyalty and driving sales. Share a personal experience that highlights how exceptional service can lead to repeat business and positive word-of-mouth.

Talk about your familiarity with regulatory requirements and your proactive approach to compliance. Emphasize the importance of training team members and maintaining updated knowledge of industry regulations.

Share your passion for the cannabis industry and how you believe it can positively impact lives and communities. Highlight your commitment to contributing to a reputable company like Curaleaf and its mission.