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Specialist, Product Operations - Quick Commerce

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a (Senior) Specialist, Product Operations to join our Quick Commerce team on our journey to always deliver amazing experiences. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!  

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.

This Specialist role will be part of the Product Operations Support Team which is responsible for resolving user issues and reporting product insights. Your primary focus will be on our Supply Chain domain, ensuring the backbone of our DMarts logistics and operations services are running smoothly.

Your typical day in the role will involve triaging bugs with your morning coffee then providing technical support accordingly. By lunch time you’re preparing a report to help Product Managers prioritize their backlog and meeting an Engineer to identify the root cause of a user issue. After replying to some questions coming in via Slack, your last meeting of the day is with a Designer to discuss UX challenges you’ve observed from user behavior. 

  • You will be the first point of contact for our global commercial and operational teams to solve their issues and support inquiries related to our Product Stack

  • You will troubleshoot bugs and work closely with Engineers to investigate and solve user issues, assessing the importance of the different issues based on their business impact and organizing your work around them

  • You will become an expert in our internal tools and processes, instructing others and creating documentation for internal teams as well as our end users

  • You will develop frameworks to generate actionable data-driven insights from bug reports and user feedback, which you will present to various stakeholders

  • You will identify and craft solutions to address user pain points and optimize processes, working closely with Product, Engineering and Design to prioritize them accordingly 

  • You will handle multiple topics at once while keeping clear, calm, and friendly communication to all stakeholders, even in the most stressful times

Qualifications

  • 2-4 years of experience in a Tech environment, working closely with Product and Engineering teams 

  • Eager to work in a fast-paced international environment, building relationships with Delivery Hero teams around the globe

  • Obsessed with solving problems, guided by a proactive attitude, creative thinking and a user-first mentality

  • Strong communicator with excellent English language skills in written and verbal, able to get ideas across effectively

  • Able to think strategically and work independently, structuring and owning projects end to end

  • Tech savvy and comfortable working with data and analytics tools such as BigQuery - coding skills are a plus

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

  • Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

  • We offer 27 days holiday with an extra day on 2nd and 3rd year of service

  • We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

  • Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

  • Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

  • The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

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CEO of Delivery Hero
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Niklas Östberg
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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Specialist, Product Operations - Quick Commerce, Delivery Hero

At Delivery Hero, we're on a mission to deliver seamless experiences in the fast-paced world of Quick Commerce, and we're looking for a (Senior) Specialist, Product Operations to join our dynamic team in Berlin. If you have a knack for problem-solving and are ready for an exciting adventure, this role is perfect for you! You'll play a pivotal part in ensuring that our Supply Chain operations run like a well-oiled machine. Imagine starting your day by sipping coffee while triaging bugs, and then seamlessly transitioning into tasks that involve collaborating with Engineers and Product Managers. You’ll become the go-to expert in our internal tools, helping colleagues troubleshoot issues and optimizing processes based on user feedback. With your keen analytical skills, you'll extract valuable insights from bug reports and present them to stakeholders. Your ability to maintain calm and clear communication will shine as you manage multiple topics at once, all while strengthening your relationships with global teams. At Delivery Hero, we believe in fostering growth and creativity, making this an incredible opportunity for anyone looking to make an impact in the tech world. Join us and see how your contributions help redefine quick commerce globally and create unforgettable experiences for our customers!

Frequently Asked Questions (FAQs) for Specialist, Product Operations - Quick Commerce Role at Delivery Hero
What are the key responsibilities of a Specialist, Product Operations at Delivery Hero?

As a Specialist in Product Operations at Delivery Hero, you will tackle user inquiries, troubleshoot bugs, and support our global teams in resolving issues related to our product stack. Your role will involve collaborating closely with Engineering and Product Managers to build solutions, gathering actionable insights from data, and optimizing our internal processes to enhance user experience. This vital position allows you to contribute significantly to our Quick Commerce goals.

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What qualifications do I need to apply for the Specialist, Product Operations position at Delivery Hero?

To be a strong candidate for the Specialist, Product Operations role at Delivery Hero, you should possess 2-4 years of experience in a tech environment, preferably with Product and Engineering teams. A proactive approach to problem-solving, excellent communication skills in English, and a user-first mentality are essential. Familiarity with data analytics tools is beneficial, and a strategic mindset will help you succeed in this fast-paced role.

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What can I expect from the work environment as a Specialist, Product Operations at Delivery Hero?

At Delivery Hero, you'll thrive in a vibrant and diverse international environment, working alongside creative minds in the heart of Berlin. We promote a hybrid working model that encourages collaboration and face-to-face interaction while allowing flexibility. Your day-to-day experience will be enriched with supportive learning opportunities, wellness programs, and a company culture that values your well-being and career development.

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How does Delivery Hero support career growth for the Specialist, Product Operations?

Delivery Hero is committed to your career development. You'll benefit from an educational budget of €1,000, access to various online courses via Udemy Business, and ample opportunities to take language courses and engage in parental support. We believe that investing in our employees’ growth is crucial, and we support you in structuring and owning your projects from start to finish.

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What are some challenges I might face in the Specialist, Product Operations role at Delivery Hero?

In the Specialist, Product Operations position at Delivery Hero, you may face the challenge of managing multiple urgent inquiries and issues simultaneously. Staying organized, prioritizing tasks effectively, and maintaining clear communication with stakeholders will be critical. However, the supportive environment and strong team collaboration will empower you to tackle these challenges confidently while making a substantial impact.

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Common Interview Questions for Specialist, Product Operations - Quick Commerce
Can you describe a time when you solved a challenging problem in your previous role?

When tackling this question, focus on a specific instance where you addressed a significant issue. Use the STAR method (Situation, Task, Action, Result) to structure your answer. Emphasize your problem-solving skills, your proactive approach, and how your contribution positively impacted the team or the business overall.

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How do you prioritize your tasks when dealing with multiple issues simultaneously?

To answer this question, discuss your strategies for prioritization, such as assessing the urgency and business impact of each issue. Highlight your organizational skills and how communicating with the team helps ensure that critical problems are addressed promptly while maintaining a steady workflow.

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What tools or methodologies do you use to gather user feedback?

When answering this question, mention specific tools you are familiar with, such as surveys, analytics platforms, or feedback sessions. Emphasize the importance of data-driven insights and how you apply these methodologies to improve processes or enhance user experience in previous roles.

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How do you approach building relationships with cross-functional teams?

In your response, emphasize the value of collaboration and communication in creating strong relationships. Share examples from previous experiences where you navigated challenges with different teams, highlighting your adaptability and conflict resolution skills to foster a cooperative atmosphere.

Join Rise to see the full answer
Describe your experience working with engineers and product managers.

Focus on specific examples from your past experiences where you collaborated closely with engineers and product managers. Explain how you communicated technical concepts effectively to non-technical stakeholders and how this collaboration led to successful project outcomes.

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Can you provide an example of how you used data to drive decision-making?

In your answer, provide a clear example of a situation where you utilized data to make a significant decision. Discuss the data analysis processes you undertook, how you presented your insights to stakeholders, and the positive impact your decision had on the project's success.

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What is your experience with troubleshooting and resolving technical issues?

Share specific examples where you diagnosed and resolved technical issues in your past roles. Focus on your analytical skills, how you approached the troubleshooting process, and the importance of maintaining open lines of communication with users during technical difficulties.

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How do you ensure effective documentation for internal tools and processes?

When answering this question, stress the importance of clear and concise documentation. Discuss your methods for creating comprehensive guides and how you involve team members in the documentation process to ensure everyone has access to the information they need, fostering a culture of knowledge sharing.

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What motivates you to work in the Quick Commerce industry?

Share your passion for innovation, speed, and user experience in the Quick Commerce space. Highlight how this industry aligns with your values and career goals, and discuss any specific aspects of your previous roles that excited you about contributing to this fast-growing sector.

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How do you handle stressful situations while maintaining clear communication?

In your response, emphasize emotional intelligence and staying calm under pressure. Share techniques you use to manage stress, such as taking a moment to gather your thoughts before communicating. Highlight the role of active listening and empathy in ensuring a clear and respectful dialogue, even in high-pressure situations.

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Our mission is to deliver an amazing experience, fast, easy, and to your door.

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Full-time, hybrid
DATE POSTED
January 10, 2025

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