Account Supervisor (7 month FTC)

To excel as an Account Supervisor at DEPT®, candidates should have agency experience in Client Services, ideally in a Senior Account Manager or leading Account Manager role. A strong understanding of multi-channel marketing communications, including digital and direct campaigns is essential. Additionally, proficiency in project management tools, a keen eye for detail, and experience in managing budgets and timelines are key components of the qualifications we are looking for.

As an Account Supervisor at DEPT®, your daily responsibilities will include managing client briefs from inception to completion, overseeing campaign production, and ensuring all deadlines are met. You will work closely with clients to manage their expectations and provide strategic advice while leading a team of designers, copywriters, and developers. Additionally, you will regularly conduct account reviews, report on campaign progress, and foster an environment of innovation and excellence within your team.

Yes, DEPT® offers a flexible, hybrid working policy for the Account Supervisor role. This means you have the opportunity to work both remotely and in the office, allowing for a comfortable balance between collaboration with your team and the flexibility of working from home.

In the Account Supervisor role at DEPT®, you will work on a variety of exciting campaigns, particularly focusing on high-profile clients like eBay North America. Expect to engage in hyper-personalized, digital communications that are designed to enhance client perceptions and market share, allowing you to showcase your creativity and strategic thinking.

DEPT® offers a range of support and benefits, including mental health support, a company sick pay scheme, and 15 days of paid holiday per year in addition to public holidays. You'll also enjoy various cultural events, learning and development opportunities, and a Buddy Programme to help you settle in. Our commitment to diversity and inclusion means that every employee has the opportunity to thrive in an empowering environment.

In your response, be specific about the campaign's goals, the strategies you implemented, and the results achieved. Highlight your role in managing the team and client interactions, stressing your ability to lead effectively under pressure.

Discuss your organizational strategies, such as using project management tools or techniques like time-blocking. Provide examples of how you've successfully balanced competing deadlines and ensured high-quality outcomes.

Talk about proactive communication and setting clear objectives from the outset. Share an example of a challenging client interaction and how you navigated it to maintain a strong relationship while ensuring campaign objectives were met.

Emphasize the importance of recognizing team achievements and creating an environment where everyone feels valued. Give examples of how you've fostered collaboration and supported your team members' development.

Discuss the metrics and KPIs you typically track and how you use data analytics to inform your reports. Highlight your ability to convey complex information in a clear, actionable way.

Provide specific examples of past budget management experiences, detailing how you maximized resources while maintaining quality. Share how you stay aware of budget constraints during the project lifecycle.

Talk about your experience in reviewing creative work and the feedback processes you implement to ensure consistency with brand values. Include details of your collaborative efforts with creative teams.

Be honest about specific challenges while discussing how you approached and overcame them. This will showcase your problem-solving skills and resilience in a fast-paced environment.

Share your approach to conflict resolution, emphasizing open communication and problem-solving. Provide an example of a disagreement and how you facilitated a positive outcome.

Highlight the importance of planning, coordination, and clear communication across all channels. Discuss how you ensure all elements of the campaign come together seamlessly to achieve the desired outcomes.