Customer Service Rep(05640) - 217 Saint James Ave

As a Customer Service Rep at K&K Family Ventures, your primary responsibilities will include taking and processing customer orders over the phone and in person, preparing products, and ensuring cleanliness in the workplace. Additionally, you will operate various equipment, stock ingredients, and sometimes handle cash transactions, making your role crucial to our operations.

To qualify for the Customer Service Rep position at K&K Family Ventures, you must be at least 16 years old. If you are 18 or older, a background check will be required. Candidates should also possess strong communication skills, the ability to perform basic math, and the capability to lift up to 50 pounds.

At K&K Family Ventures, we are dedicated to fostering your career growth. As a Customer Service Rep, you will have opportunities to advance to management positions and beyond. We offer a supportive environment where your personal goals align with your career ambitions.

Key skills for a successful Customer Service Rep at K&K Family Ventures include effective verbal and written communication, quick and accurate mathematical skills, strong motor coordination for operating equipment, and the ability to work well under pressure while maintaining a friendly demeanor.

During the hiring process for a Customer Service Rep at K&K Family Ventures, expect to fill out an application, go through an interview process, and, if you're 18 or older, complete a background check. The independent franchisee will handle all employment decisions, ensuring professionalism and confidentiality.

When answering this question, provide specific examples from your past roles that highlight your communication skills and ability to handle customer inquiries effectively. Reflect on situations where you successfully resolved a customer's issue or received positive feedback.

Use the STAR method (Situation, Task, Action, Result) to describe a specific instance. Emphasize your ability to listen, empathize, and maintain professionalism to de-escalate the situation while ensuring the customer feels valued.

Share what appeals to you about working for K&K Family Ventures, focusing on their family-oriented culture, support for career growth, and the fun, dynamic work environment of being part of a Domino's franchise.

Discuss your organizational skills and experience working in a fast-paced setting. Describe how you can identify urgent tasks, manage your time efficiently, and ensure that customer needs are met promptly.

Explain the importance of collaboration in delivering excellent customer service. Provide examples of how you’ve worked with colleagues to improve the customer experience and how communication is key in a team-oriented environment.

Discuss strategies such as repeating orders back to customers, utilizing order-taking protocols, and maintaining focus to minimize errors. Highlight any experience with systems or processes that aid in order accuracy.

Emphasize your commitment to customer satisfaction. Describe how you would seek assistance from colleagues or use available resources to find the answer promptly. Stress the importance of follow-up to ensure customer needs are met.

Provide a specific example that illustrates your dedication to going above and beyond for a customer. Highlight your actions and how they positively impacted the customer experience, leading to positive feedback or results.

Be honest about your availability while also expressing flexibility if possible. Ensure that your schedule aligns with the needs of K&K Family Ventures, emphasizing your willingness to work during peak hours if required.

Explain how customer needs can change quickly and how being adaptable allows you to respond effectively to various situations. Provide examples showing your ability to learn new skills or adjust to changes in protocols or customer expectations.