Barista - Club Wyndham Ocean Walk Resort

As a Barista at Club Wyndham Ocean Walk Resort, your main responsibilities include providing excellent guest service, crafting food and beverage orders, and maintaining a clean, stocked service area. You'll also engage with guests by suggesting menu items and ensuring compliance with safety standards.

To apply for the Barista position at Club Wyndham Ocean Walk Resort, you should possess strong communication skills, the ability to work independently in a fast-paced environment, and a positive attitude. Previous barista experience is beneficial but not mandatory.

The Barista role at Club Wyndham Ocean Walk Resort offers a pay rate of $13/hour plus tips. Full-time associates can access a range of benefits, including medical, dental, and vision insurance, 401k with employer match, and paid time off, among others.

The Barista at Club Wyndham Ocean Walk Resort directly contributes to guest satisfaction by providing timely and friendly service, crafting delicious beverages, and creating a welcoming atmosphere. Your role helps enhance the overall enjoyment of our guests' vacation experience.

You can expect a vibrant and inclusive work environment at Club Wyndham Ocean Walk Resort. Collaboration with team members and a focus on guest interaction makes each day exciting, offering opportunities to learn and create memorable experiences.

When addressing a difficult customer, it's essential to remain calm and attentive. Listen actively to their concerns, empathize, and offer a solution. Showing that you care about their experience can often turn a negative situation into a positive one.

When asked about your favorite beverage, share a personal story about a drink you enjoy making. Highlight the techniques involved and express your passion for crafting that specific drink, as this will showcase your knowledge and enthusiasm.

Provide a specific example where you anticipated a guest's needs and exceeded their expectations. Make sure to focus on the details of what you did and how it impacted their experience positively.

Discuss your strategies for time management, such as prioritizing tasks, maintaining organization during peak hours, and effective communication with coworkers to ensure efficiency and customer satisfaction.

Researching Club Wyndham Ocean Walk Resort will show your commitment to the role. Talk about the resort's reputation for excellent service, its diverse offerings, and any unique features that interest you about working there.

Express your commitment to learning by discussing resources such as industry publications, social media trends, and training sessions. This demonstrates your enthusiasm for your role and your desire to provide guests with cutting-edge options.

Explain your routine for cleaning and organization, emphasizing the importance of safety protocols and customer perceptions. Consistent maintenance of cleanliness ensures a safe and welcoming environment for guests.

Talk about your experiences working collaboratively with staff. Emphasize the importance of communication, supporting one another, and how a good team spirit contributes to a successful work atmosphere.

Share your passion for coffee and the hospitality industry, along with how you admire Club Wyndham’s commitment to guest experiences and your desire to contribute to that mission positively.

Acknowledge the mistake quickly, apologies to the customer, and take immediate action to rectify the situation. This illustrates your customer service skills and your commitment to ensuring guest satisfaction.