General Manager(04750) - 310 Penn St. - job 2 of 2

As the General Manager at 310 Penn St. in Reading, your primary responsibilities will include operating all equipment, preparing products, and efficiently handling customer orders over the phone and in person. You'll also manage inventory, perform necessary paperwork, and ensure that both the equipment and the facility are clean and well-maintained. Delivering products and navigating through town will be part of your daily routine as well.

To be considered for the General Manager position at 310 Penn St., you should be adept at basic math skills, enabling you to quickly add, subtract, multiply, and divide, and manage monetary change accurately. Strong verbal, writing, and customer service skills are essential for processing orders effectively. Being able to use a computer keyboard or touchscreen confidently is crucial, as well as having good navigational skills to ensure timely deliveries.

The General Manager at 310 Penn St. interacts with customers both over the phone and face-to-face, taking and processing orders while ensuring a friendly and professional demeanor. This role requires effective communication skills to clearly instruct both customers and co-workers. Delivering products to customers’ doors means creating a positive experience that encourages repeat business.

A typical day as the General Manager at 310 Penn St. will be both busy and rewarding. It will begin with prepping and stocking items, followed by taking and processing orders, and managing deliveries. You'll need to keep an eye on inventory and cleanliness throughout the day while also finding time to connect with your team. Problem-solving and multitasking will be key as you juggle various responsibilities.

Success as the General Manager at 310 Penn St. hinges on strong leadership, effective communication, and excellent organizational skills. You'll need to handle tasks involving multiple moving parts, necessitating good multi-tasking ability. Technological proficiency, adaptability, and customer service excellence are also crucial in this fast-paced environment.

When answering this question, focus on your previous experiences managing stock levels, performing audits, and ensuring product availability. Highlight specific tools or methods you've used in your prior roles and your approach to maintaining cleanliness and order in inventory.

Discuss your strategies for prioritization, such as assessing urgency, delegating tasks, and maintaining open communication with your team. Illustrate with examples of how you effectively managed a busy environment in past positions.

Talk about your commitment to quality service, including active listening to customer feedback, prompt order processing, and delivering memorable experiences. Share any previous successes you've had in enhancing customer satisfaction metrics.

Explain your conflict resolution style, emphasizing the importance of communication and mediation. Provide an example of a time you successfully resolved a dispute, highlighting your approach to maintaining a positive work environment.

Discuss your training philosophy, including hands-on mentoring, providing feedback, and promoting a continuous learning environment. Share any programs or practices you’ve implemented that contributed to team development.

Provide a summary of your proficiency with inventory management systems, order processing software, or any other relevant technology. Mention your adaptability to new systems as well, and how it can benefit the efficiency of operations.

Describe the importance of cleanliness in a busy workspace and the measures you take to ensure that both the facility and equipment are regularly maintained. You could share a systematic approach or checklist you follow to uphold cleanliness standards.

Share a structured approach to handling complaints, highlighting active listening, empathy, and clear communication. You might want to include an example of a complaint you resolved effectively in the past, showcasing your dedication to customer service.

Focus on your interpersonal skills, emphasizing respect for diversity and the importance of inclusive communication. You could discuss team-building activities or feedback loops you’ve used to foster an open environment.

Reflect on your own sources of motivation, such as seeing the impact of your work, and discuss strategies you’d use to motivate your team, like recognition programs or setting achievable goals that enable team success.