MDU Channel Manager

The MDU Channel Manager at DSI is responsible for driving DIRECTV subscriptions by working with dealer partners. This involves prospecting properties, maintaining a database of potential and existing properties, and collaborating with vendor partners to strategize on growing the territory. Additionally, the role includes training dealers on new offers and promotions, launching marketing initiatives, and providing comprehensive sales support.

Candidates for the MDU Channel Manager position at DSI should possess a high school diploma or higher, with previous sales experience being essential. A strong background in prospecting, recruiting, training, and onboarding is preferred. Familiarity with the telecommunications and entertainment industry, particularly in selling to Multi-Dwelling Units (MDUs), is advantageous. Proficiency in Microsoft Office Suite is also required.

The MDU Channel Manager position at DSI requires monthly travel, often up to two weeks a month, to engage with dealers and support launch events. This travel allows the manager to build strong relationships with key partners and potential customers in their assigned territory.

At DSI, the MDU Channel Manager will benefit from comprehensive training, which includes learning about new offers and promotions available with DIRECTV. Additionally, ongoing support will be provided through collaboration with vendor partners and by accessing resources to strategize and implement successful marketing programs.

DSI believes in promoting from within, which means the MDU Channel Manager will have access to various advancement opportunities. As you excel in driving sales and managing dealer relationships, there will be pathways to move up within the organization and take on even more significant roles.

When building relationships with dealer partners, focus on active listening and understanding their needs. Show genuine interest in their business, provide tailored support, and maintain open communication. Highlight your problem-solving skills and willingness to collaborate for mutual growth.

To effectively answer this, share a specific story where you targeted a business, identified their needs, offered a tailored solution, and ultimately secured the deal. Focus on the steps you took, the challenges faced, and how your actions led to a successful sale.

Strategies for generating new leads in the MDU market could include attending industry trade shows, networking with property managers, using social media to connect with potential leads, and offering informative seminars to showcase DIRECTV benefits as an amenity for buildings.

Prioritization is crucial in managing multiple dealer accounts. Use a combination of urgency and importance to categorize tasks, employ time management techniques, and utilize digital tools to track progress, ensuring that key responsibilities are addressed promptly while keeping strategic goals in mind.

Effective communication is vital in the sales process. It fosters trust, clarifies expectations, and ensures transparency with dealer partners. Tailoring your communication style to match the partner’s preferences can also enhance relationships and significantly improve outcomes.

Handling objections requires a mix of empathy and data. Acknowledge their concerns, listen carefully, and then address objections with facts about how DIRECTV enriches tenant satisfaction. Offer solutions that mitigate their concerns and position yourself as a partner in their success.

Discuss experiences where you designed and delivered training sessions or workshops relevant to new product offerings. Explain your approach and how you ensured the team was informed, engaged, and equipped to succeed with the new offerings in the market.

Utilizing analytics involves tracking sales data, monitoring market trends, and analyzing campaign performances. Identifying patterns can help refine your strategy, allowing you to allocate resources effectively and adjust your tactics to better meet revenue goals.

Identify specific challenges related to the MDU sector, such as navigating complex decision-making processes or competition with alternative providers. Share how you proactively address these challenges by building strong relationships and staying informed about industry trends.

Share your enthusiasm for DSI’s values and commitment to building relationships. Discuss how your skills align with their mission and how you want to leverage your expertise in sales and account management to contribute to their growth and success.