Regional Manager, Data Center Operations (Americas)
Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.
Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.
Regional Manager of Data Center Operations (Americas)
The Regional Manager of Data Center Operations (Americas) will work directly with the Regional Directors to monitor, maintain and support EdgeConneX data centers throughout the US, but particularly the Southeast region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests. This person will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. This position reports to the Senior Regional Director of Operations and will be expected to work closely with the Director of Technical Operations, VP of Operations, Customer Installation Project Managers and with contract vendors to accomplish their tasks. While a remote based position, travel could be up to 65%, mostly regionally.
Primary Responsibilities
- Support the Regional Directors in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs.
- Monitor and maintain all building systems and mission critical facilities equipment and other equipment associated with the raised floor environment including mechanical, electrical, emergency generators, fire/life safety systems and associated equipment.
- Ensure all customer SLA requirements are met and maintained.
- Respond quickly to emergency situations and customer concerns.
- Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information.
- Effectively manage, supervise, and evaluate contract technical labor.
- Identifying areas of improvement to our existing facilities, particularly efficiency and PUE.
- Evaluate and improve the security of data center facilities.
- Conduct routine, ongoing assessment of critical system operations.
- Assist with scheduling and execution of preventative maintenance, contracted break-fix maintenance, and general facility maintenance.
- Ensuring compliance with all safety procedures as well as utilization of protective equipment.
- Maintain ongoing communication with tenants, owners, property management and vendors.
- Travel can be up to 65% of the time.
Knowledge, Skills & Abilities
- Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
- Superb ability to successfully prioritize and manage multiple projects and responsibilities.
- Superb ability to meet committed timelines, leveraging assistance/input from peers.
- Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’.
- A high level of commitment to customer service to both co-workers and clients.
- Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints.
- Ability to interact effectively with managers, clients, customers and the general public.
Experience/Education
- 5+ years of experience in data center facility operations or engineering functions.
- Familiarity with Vertiv power and mechanical equipment, Square-D switchgear and MTU, Cummins or Caterpillar generators desired.
- Significant data center operations expertise, to include detailed knowledge of UPS/PDU/ATS/RPP/CRAC/Generator and Fire/Life Safety systems.
- Experience with multiple PM cycles for Data Center equipment.
- Experience with operational ticketing systems and Method-of-Procedure processes.
- Ability to recommend improvements to dispatch and reporting processes used for contract technical labor.
- Experience with Change Management and CMMS systems.
- The ability to:
- Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents.
- Write and evaluate maintenance procedures.
- Develop installation standards and project tracking/management documents.
EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
EdgeConneX offers a competitive benefits package.
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Average salary estimate
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Are you ready to take your career to new heights with EdgeConneX as a Regional Manager of Data Center Operations (Americas)? In this dynamic remote role, you’ll oversee the seamless operations of our data centers across the Southeast region of the US. Partnering closely with our Regional Directors, your mission will be to ensure our facilities are not only well-maintained but are also continuously improved. Imagine leading scheduled maintenance activities while addressing customer needs promptly and managing expansions—a key part of building tomorrow's data center infrastructure. You'll coordinate with various departments, from Technical Operations to Project Managers, and maintain an exceptional standard of service as you navigate the responsibilities of this critical leadership position. Your expertise in mechanical and electrical systems will shine as you monitor mission-critical equipment, ensuring we meet every Service Level Agreement (SLA) and exceed expectations. And with travel up to 65%, you’ll have the opportunity to engage on-site, making impactful changes where they matter most. Bring your commitment to excellence and customer service to EdgeConneX, where innovation thrives in a flexible work culture, making a real impact in fast-growing markets worldwide.
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