Senior Experience Designer in USA, TSCM-39864, TSCM-39892

As a Senior Experience Designer at ELEKS, you'll conduct user research, develop customer journeys, and lead product design phases. You will synthesize insights from various research sources into actionable recommendations, ensuring that our products genuinely resonate with users.

To apply for the Senior Experience Designer position at ELEKS, you'll need over five years of relevant experience, proficiency in design tools like Figma and Miro, and a solid understanding of accessibility standards and UX methodologies.

At ELEKS, collaborative teamwork is essential. As a Senior Experience Designer, you'll partner with cross-functional teams, facilitating workshops and co-creating customer experience solutions that align with both user needs and business goals.

Design thinking methodologies and human-centered design principles are at the core of our approach at ELEKS. As a Senior Experience Designer, you'll apply these methodologies to ensure our solutions are not only innovative but also user-focused.

Senior Experience Designers at ELEKS enjoy a range of benefits including 14 paid days off, medical insurance, and remote work flexibility. We prioritize your development and well-being, creating a supportive environment for you to thrive in.

In answering this question, highlight specific projects where you've used journey mapping. Discuss the insights gained and how those shaped your design solutions, emphasizing your understanding of user pain points and experiences.

Address your familiarity with accessibility standards like WCAG and ADA. Explain methods you employ to check compliance, such as using accessibility evaluation tools or incorporating feedback from users with disabilities into the design process.

Share a specific example of a project where user feedback was crucial. Outline your approach to gathering this feedback, whether through interviews or usability testing, and discuss how you integrated these insights into your design.

Mention tools like Figma or Sketch, and elaborate on why you prefer them based on your experiences. Discuss their flexibility, collaborative capabilities, or how they facilitate user testing.

Describe your approach to conflict resolution. Emphasize your communication skills and ability to balance user needs with business objectives, ensuring that all voices are heard while striving for the best user experience.

Discuss how you utilize customer experience metrics such as NPS or CSAT in your design process. Provide examples of how data has directly influenced your design improvements and user engagement strategies.

Outline your structured approach to design thinking, covering each stage from empathy and ideation to prototyping and testing. Highlight how this framework leads to informed design solutions.

Share resources you follow, such as industry blogs, conferences, or peer groups. Emphasize your commitment to continuous learning and how it enhances your skills and the quality of your work.

Present a specific case where you used A/B testing or usability testing to validate your designs. Emphasize the results achieved and any adjustments you made based on the findings.

Discuss creative strategies you implement to encourage participation during workshops. Highlight how you create a safe space for brainstorming, using tools to visualize ideas, and ensuring that all stakeholders' inputs are considered.