APAC Revenue Operations Analyst (Sales Performance & Analytics)

The APAC Revenue Operations Analyst at Employment Hero plays a critical role in driving sales efficiency and performance. Key responsibilities include designing and refining sales processes to enhance global scalability, building and maintaining dashboards to track essential sales metrics like pipeline health and conversion rates, overseeing the optimization of Salesforce CRM, and implementing strategies to boost pipeline velocity and conversion rates. This role essentially acts as a bridge between sales and analytics, ensuring that the sales team is supported with the best tools and insights.

To be considered for the APAC Revenue Operations Analyst role at Employment Hero, candidates need a proven track record of at least 3 years in Sales Operations, ideally in a high-growth SaaS environment. Familiarity with Salesforce CRM and other automation tools is crucial, alongside experience in navigating B2B or B2B2C sales landscapes. Strong problem-solving skills, strategic thinking, and effective communication abilities are also essential for success in this position.

At Employment Hero, the work environment is fully remote, championing flexibility and asynchronous communication. The company promotes a culture of autonomy, allowing team members to manage their time effectively while making a significant impact. You'll be surrounded by ambitious colleagues who are committed to driving outcomes and innovation, creating a collaborative and motivating atmosphere.

The APAC Revenue Operations Analyst contributes to Employment Hero's goal of becoming the world's largest employment platform by enhancing the efficiency and effectiveness of the sales team. By optimizing sales processes and providing actionable insights through data analytics, the analyst helps streamline operations and improve the overall sales pipeline, leading to better conversion rates and revenue growth.

Employment Hero prioritizes the growth and development of its employees, offering outstanding learning opportunities that foster professional advancement. As an APAC Revenue Operations Analyst, you will have access to cutting-edge tools and resources to enhance your skills, and you'll be part of a culture that values continuous learning and innovation. Additionally, the employee share option program allows you to have a stake in one of the fastest-growing tech companies!

When answering this question, it’s important to provide specific examples of how you have utilized Salesforce to optimize sales processes. Discuss certain features you’ve leveraged, data-driven decisions you made using its analytics, and specific outcomes that resulted from your optimizations. Highlight any improvements in conversion rates or sales growth as tangible metrics.

To answer this effectively, detail your methodology in understanding different regional needs and how you adapt processes accordingly. Mention any frameworks or tools you use to gather input from diverse stakeholders and how you use data to measure the effectiveness of the implemented processes.

Describe the specific strategies you've implemented, using examples. This may include clarifying qualification criteria, streamlining lead hand-offs, or enhancing communication within the team. Use metrics to illustrate the success of these strategies where possible.

Focus on a particular dashboard you designed, the metrics it tracked, and how it led to actionable insights for the sales team. Discuss any feedback received from team members and how it helped them make data-driven decisions.

In your response, outline the nature of the challenge, your thought process in approaching the problem, and the steps you took to resolve it. Highlight any collaboration with stakeholders and the outcome of your actions.

Say how you used to stay updated with current trends in sales operations. Mention industry webinars, newsletters, professional groups. Highlight how you actively incorporate this knowledge into your role.

Share your approach to time management and prioritization. Discuss any tools you use to organize tasks, how you communicate with teammates about workloads, and how you ensure that critical projects get the attention they need without sacrificing quality.

Explain how you utilize data in your daily functions. Discuss how data analysis drives your decisions, supports sales strategies, and helps you maintain the effectiveness of sales processes. Use specific examples to illustrate your points.

Highlight your skills in collaboration and communication. Provide examples of how you've facilitated alignment between analytics and the sales team, focusing on how you listen to their needs and adapt your reports and dashboards accordingly.

Your answer should reflect your passion for sales operations and how it relates to Employment Hero's mission and culture. Discuss the aspects of the role that excite you and how they align with your professional goals, leveraging Employment Hero’s unique value system as motivation.