Legal & Responsible Gaming Associate DACH (m/f/d)

The Legal & Responsible Gaming Associate DACH at Entain plays a critical role in setting up, implementing, and monitoring responsible gaming and compliance policies. This includes handling and assessing customer cases related to responsible gaming, conducting proactive account reviews, and providing legal consultancy within the company. The position also involves engagement in complaint reviews, audit collaborations, and supporting regulatory compliance.

A successful candidate for the Legal & Responsible Gaming Associate DACH role at Entain should have a keen interest in responsible gaming and some understanding of legal documents, mediation, and compliance. Fluency in English and German is essential, along with strong analytical skills and the ability to work flexibly and under pressure. Previous experience in related fields is beneficial.

At Entain, the company fosters a collaborative and inclusive environment that supports the professional growth of its Legal & Responsible Gaming Associates. Employees can engage in various projects, trainings, and an open dialogue with experienced colleagues, allowing them to enhance their skills in compliance, risk management, and customer interaction within the gaming industry.

Entain offers a competitive remuneration package, including an annual salary starting at €37,000, depending on qualifications and experience. Employees benefit from hybrid working arrangements, vouchers, discounts, team events, and a supportive community culture aimed at celebrating individuality and fostering inclusivity.

While not strictly required, having experience or a background in the gaming industry, particularly in areas related to responsible gaming, compliance, or legal frameworks, is considered a valuable asset for the Legal & Responsible Gaming Associate role at Entain. This experience helps in navigating the unique challenges associated with gaming legislation and player protection.

When managing responsible gaming complaints, I focus on thorough assessment and resolution. I gather all relevant information from the customer, evaluate it against our responsible gaming policies, and ensure a fair and timely resolution. My approach emphasizes empathy, effective communication, and maintaining compliance with regulatory requirements.

Staying updated on gaming regulations is crucial in this role. I utilize a variety of resources, such as industry publications, legal updates, and webinars, to monitor changes. I also engage in networking with colleagues in the legal and compliance sectors to share insights and best practices regarding responsible gaming regulations.

I employ various techniques for data analysis, including statistical methods and software tools to identify patterns related to gambling behavior. By analyzing customer activities, I can flag potential risks and propose proactive measures while ensuring compliance with responsible gaming policies.

If a customer's account review indicates problematic behavior, I would initiate a private conversation with the customer to discuss my findings in a non-judgmental manner. I would offer resources and support, ensuring they understand the responsible gaming measures in place and their options. It's vital to approach the situation with understanding and sensitivity.

In a previous role, I faced a situation where new regulations were rapidly rolled out, creating uncertainty in our processes. I organized a cross-functional team meeting where we dissected the regulations and developed a compliant action plan. Clear communication and teamwork led to a swift adaptation of our policies and training, ensuring ongoing compliance.

Collaboration is essential in the Legal & Responsible Gaming Associate role. I frequently engage with customer service teams, legal advisors, and compliance officers to ensure that our policies are effectively implemented. Working together allows us to share knowledge, streamline processes, and uphold the highest standards of responsible gaming.

To ensure clear communication in a multicultural team, I emphasize active listening and acknowledge cultural differences that may affect communication styles. I strive to be clear and concise in my language and to encourage feedback to ensure understanding. Tools like visual aids and written summaries help bridge any gaps.

I have participated in several internal audits where I assisted in preparing necessary documentation and supporting compliance checks. My experience includes evaluating policies against regulatory requirements and addressing any identified gaps. I view internal audits as opportunities for improvement and alignment with best practices.

I manage deadlines by prioritizing my tasks and using project management tools to keep track of my progress. By breaking projects into manageable steps and regularly reviewing my work, I ensure high quality isn't compromised for speed. If needed, I communicate with my team to redistribute tasks, allowing for a more balanced workload.

Responsible gaming is crucial in the gaming industry because it protects players and promotes healthy gameplay. It establishes trust between operators and players, ensuring safety and enhancing customer loyalty. By prioritizing responsible gaming, we contribute to a sustainable gaming environment that benefits everyone involved.