As a Seasonal PM Server at Four Seasons Resort Rancho Encantado Santa Fe, your main responsibilities will include providing an exceptional dining experience, ensuring quality service, and maintaining a welcoming environment. This includes being knowledgeable about the menu, delivering engaging descriptions of food and beverages, as well as anticipating guest needs and resolving any concerns promptly. You'll also assist with side work, greeting guests, taking reservations, and accurately processing guest checks.

To apply for the Seasonal PM Server position at Four Seasons Resort Rancho Encantado Santa Fe, you should have at least two years of experience in high-end restaurant service. You will also need to possess a current New Mexico alcohol server certification and a New Mexico Food Handler Certification. A strong knowledge of food and beverage service, along with an authentic passion for hospitality and excellent communication skills, are vital attributes for this role.

Four Seasons provides a wide range of benefits for Seasonal PM Servers, including complimentary stays at over 133 locations worldwide, free employee meals, competitive salaries, food and beverage discounts, and spa discounts. Additionally, you can enjoy ongoing training and development, a 401(k) retirement plan, and the opportunity to be part of a rewarding and inclusive work culture.

At Four Seasons Resort Rancho Encantado Santa Fe, maintaining a positive work culture is a priority. They focus on embracing diversity, inclusiveness, and employee recognition, creating an environment where team members feel valued and empowered. Employees are encouraged to support one another, lead with inspiration, and connect with guests genuinely, leading to a fulfilling workplace experience.

Yes, work authorization is required for the Seasonal PM Server position at Four Seasons Resort Rancho Encantado Santa Fe, unless the candidate is currently in a managerial position at a Four Seasons location. This ensures compliance with employment laws and regulations, creating a safe and legally compliant environment for all staff.

When dealing with difficult customers, it's important to remain calm and empathetic. Listen actively to their concerns, acknowledge their feelings, and respond with solutions that align with Four Seasons' high service standards. Always aim for a resolution that leaves the guest satisfied and demonstrates your commitment to their dining experience.

A great way to answer this question is to share a specific story that highlights your commitment to exceptional service. Detail the situation, what actions you took to exceed guest expectations, and the positive outcome that followed. This shows your passion for hospitality and your understanding of creating memorable experiences.

A good server has a combination of strong communication skills, attention to detail, and a genuine passion for guest service. Additionally, the ability to anticipate needs, work well with a team, and maintain a positive attitude under pressure are essential qualities that contribute to an exceptional dining experience.

Staying knowledgeable about the menu involves continuous learning and active participation in training sessions offered by Four Seasons. I make sure to read daily updates, actively engage with kitchen staff about new dishes, and practice describing menu items to ensure I provide accurate and enticing information to guests.

I admire Four Seasons for its commitment to luxury service and creating lasting guest experiences. Working at Four Seasons Resort Rancho Encantado Santa Fe would allow me to grow in an environment that values employee well-being and excellence in hospitality, and I am excited about contributing to that culture.

Managing multiple tables effectively comes down to organization and prioritization. I make sure to stay aware of all guests’ needs, using notes if necessary to track orders, and I communicate proactively with my team to ensure we provide seamless service, even during high-pressure moments.

I focus on building personal connections with guests, understanding their preferences, and tailoring service to meet individual needs. Additionally, I look for opportunities to surprise and delight guests—like suggesting perfect wine pairings—which enhances their overall dining experience at our restaurant.

In situations involving late orders or mistakes, I believe in addressing the issue immediately and honestly with the guest. I would apologize sincerely, provide updates on their order status, and offer a solution, such as complimentary items, to retain their trust and satisfaction.

Essential qualities for teamwork include communication, mutual respect, and a willingness to support one another. In a restaurant setting, staff should collaborate seamlessly, share responsibilities, and provide constructive feedback to create an environment conducive to great service.

My serving style is attentive yet personable. I strive to create a friendly atmosphere where guests feel valued and at home while ensuring their needs are met seamlessly. I believe that a genuine connection with guests significantly enhances their dining experience.