Retail PT Design Consultant, West Loop

As a Retail PT Design Consultant at Framebridge, your primary responsibilities will include providing exceptional customer service, engaging with customers to understand their framing needs, and offering tailored design advice. You'll utilize Framebridge tools to photograph and measure artwork, ensuring accurate framing solutions. Additionally, you'll troubleshoot any customer concerns and bring forward innovative ideas to enhance the retail experience.

To be considered for the Retail PT Design Consultant role at Framebridge, you'll need experience in customer service, retail, or hospitality. Strong interpersonal and communication skills are essential, along with a keen interest in design. We're looking for someone with excellent time-management and organizational abilities, as well as flexibility to work varying hours, including weekends. Extra credit will be given for candidates with a degree in art, design, marketing or related fields.

At Framebridge, customer satisfaction is paramount. As a Retail PT Design Consultant, you will play an active role in achieving our 100% happiness guarantee. This involves listening to the customer's needs, providing informed advice, and ensuring that their artwork is framed to perfection. Your ability to connect with customers and address their questions will help foster lasting relationships, enhancing their overall experience with our brand.

As a Retail PT Design Consultant at Framebridge, you can expect a flexible schedule that includes weekdays and availability on weekends. We understand the importance of work-life balance, and we aim to provide a working environment that accommodates various schedules while meeting the needs of our customers in the West Loop.

In the Retail PT Design Consultant position at Framebridge, you'll enjoy benefits like an employee discount on our stylish framing products and paid time off. We aim to create a supportive work environment that values our employees and encourages their growth in both personal and professional aspects.

Handling a difficult customer requires patience and understanding. I would listen carefully to their concerns, empathize with their situation, and work towards a solution that meets their needs. My goal would be to turn their negative experience into a positive one by demonstrating our commitment to their satisfaction.

Building rapport with customers starts with good communication. I would engage with them by asking open-ended questions about their needs and preferences. Using their names and being attentive can help create a personal connection, allowing me to better assist them in finding the right framing solutions.

In a previous role, I had a customer who was unhappy with a product. I took the time to listen to their issues and offered a replacement with personalized assistance throughout the process. By going the extra mile, I was able to turn their dissatisfaction into gratitude, which reinforced my belief in the importance of exceptional customer support.

I have always been passionate about art and design, and the Retail PT Design Consultant position allows me to combine my creativity with customer interaction. Helping customers choose frames that enhance their artwork is an exciting opportunity where I can express my design sensibilities while making a meaningful impact on their enjoyment of their art.

In busy retail hours, I prioritize tasks by focusing on customer needs first and foremost. I use a structured approach to manage time effectively, addressing immediate issues while keeping an eye on longer-term tasks. I also communicate with my team to delegate responsibilities when necessary to ensure efficient service.

For a Design Consultant in a framing store, essential tools include measuring devices for accurate frame sizing, a digital camera for documenting artwork, and a comprehensive knowledge of the various framing options available. Additionally, having a well-organized system for customer orders and preferences is crucial for maintaining smooth service.

To learn about the various framing products at Framebridge, I would actively engage in training sessions, familiarize myself with the product catalog, and seek feedback from experienced colleagues. I believe hands-on experience is invaluable, so I would take every opportunity to work with the products directly and gather insights from customer interactions.

If a customer was unhappy with their finished product, I would first apologize for any inconvenience and listen closely to their concerns. I would then assess the issue and offer options for resolution, whether it be a replacement, alteration, or refund, ensuring they feel heard and valued throughout the process.

To stay current with design trends in the framing industry, I regularly follow design blogs, attend workshops, and participate in online forums. I also pay attention to trending styles and customer preferences to adapt my recommendations. Networking with industry professionals helps me stay informed about new materials and innovative designs.

I want to work for Framebridge because I admire the company's innovative approach to custom framing. Framebridge’s commitment to quality and customer satisfaction aligns with my own values. I am excited to contribute to a team that values creativity and empowers customers to beautifully showcase their cherished moments.