Sales Director, Commercial SOLA

As a Sales Director at Genesys, you will be responsible for leading the sales team in the Commercial segment, managing key territories, and executing sales strategies aligned with company goals. You'll drive the adoption of AI-driven CX/EX solutions, foster long-term client relationships, and collaborate with various departments to maximize the value delivered. Additionally, you'll analyze market trends to identify growth opportunities and prepare executive reports on your strategies and forecasts.

To qualify for the Sales Director role at Genesys in Santiago, applicants should have a university degree in Administration, Engineering, Business, or related fields, with an MBA preferred. A minimum of 10 years of B2B sales experience in technology, particularly in SaaS, is crucial. Strong leadership skills, a proven track record of meeting sales targets, and advanced English proficiency are essential for success in this role.

Essential skills for a Sales Director at Genesys include inspiring strategic leadership, customer-centric approach, analytical thinking, and data-driven decision-making. Strong negotiation and relationship-building skills are crucial, alongside the ability to adapt and thrive in dynamic environments. An understanding of sales technology and the capacity to drive innovation within the sales process will set candidates apart.

Genesys fosters a collaborative and empathetic company culture that empowers its workforce. With over 6,000 employees globally, the focus is on creating impactful customer experiences while offering great benefits and the freedom to take ownership in one’s work. The company emphasizes teamwork, innovation, and continuous improvement, making it an ideal environment for dynamic individuals with a passion for sales and technology.

As a Sales Director at Genesys, there are numerous opportunities for professional growth and development. The company encourages continual learning through various training programs and leadership development initiatives. Working at Genesys also provides the chance to collaborate with experienced professionals across different departments and gain insight into cutting-edge AI technology, further enhancing your expertise and career trajectory.

Successful sales leadership is about creating a motivated and high-performing team that consistently meets and exceeds sales targets. This involves providing clear communication, setting achievable goals, and offering coaching and support. A good sales leader fosters a collaborative environment where team members feel empowered to share ideas and innovate.

In answering this question, highlight specific experiences you've had in B2B technology sales, including targets you've met, strategies you've developed, and how your efforts contributed to company growth. Be sure to mention any relevant sectors, such as SaaS or AI, and how you adapted to market trends.

When developing a sales strategy for a new territory, I start by conducting a thorough market analysis to identify potential customers and competitors. Then, I set specific goals and create tailored outreach plans that align with the unique characteristics of the territory. Collaboration with local teams and leveraging existing relationships can enhance this strategy.

Building long-term client relationships involves consistent communication, understanding client needs, and delivering extraordinary service. I focus on making each interaction valuable, addressing concerns promptly, and seeking feedback to ensure we are meeting expectations in every engagement.

Regular performance reviews and goal setting are key components to ensuring my team meets its metrics. I prioritize providing ongoing coaching and support, equipping them with the right tools and resources, and recognizing their achievements to keep morale high and improve productivity.

Leveraging data in sales processes involves analyzing historical data to identify trends, customer behavior, and market insights. I utilize this information to inform our sales tactics and refine our approach, ensuring we're maximizing conversion rates and making informed decisions.

Effective negotiation techniques include understanding the client's needs, being well-prepared with data and alternatives, and establishing a rapport. Focusing on finding a win-win solution, being flexible, and remaining calm under pressure are also crucial elements that help achieve favorable outcomes.

In a challenging sales situation, it's important to emphasize your problem-solving approach. Describe the obstacle, the steps you took to address it, and the outcome. Highlight your resilience, adaptability, and ability to learn from the experience to demonstrate your capability as a sales leader.

Motivating a sales team involves recognizing individual contributions, celebrating team successes, and providing continuous opportunities for development. Creating a positive and competitive atmosphere through incentives, team-building activities, and open communication also plays a significant role in boosting motivation.

Technology is crucial to the future of sales as it enhances efficiency and enables data-driven decision-making. The use of AI and automation simplifies repetitive tasks, allows for deeper customer insights, and facilitates personalized communication, which are all essential for staying competitive in today's market.