Adventureland Park - Senior Operations Supervisor - Rides

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Ride Operations Senior Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports park leadership with efficient operation of the department which provides a positive guest experience.

We are currently looking for a:

 

Adventureland Park - Senior Operations Supervisor - Rides

Roles & Responsibilities:

 

Supervisory Duties:

• Supervise the daily operations of the park operations team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland Resorts core values
• Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment when necessary.
• Listen to guest feedback and complaints, communicating them to the respective department managers.
• Provide coverage for team members' breaks and monitor communication channels for additional assistance.
• Provide direct support to team members by conducting rounds throughout the park to address their needs. 
• Enforce Park policies, restrictions, and recommendations to ensure guest safety.
• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures.
• Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Protect guest belongings, handle lost and found items, and cooperate with other departments to enhance the guest experience.
• Promptly notify security or park operators of any injuries or emergencies.
• Conduct audits of team members to ensure safe operations and fulfill additional duties as assigned.
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• 2-3 years of previous work experience in the Rides or Aquatics departments is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• 2+ years of previous supervisory experience preferred
• All Rides Team Members must go through the International Ride Operator Certification course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures
• Ability to inspire, motivate, and successfully lead a large number of team members
• Must be able to speak with guests directly when other operations leadership is not available
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Ability to follow direction, multi-task, and work as part of a fast-paced team

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions

Working Conditions:

• This role will predominantly be based outdoors in the park environment
• Constant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits:

 

Working at Adventureland Resort is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland Resort employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! 

Palace Perks & Benefits: 

• Flexible schedule 

• Ability to cross-train and learn unique skills across various departments 

• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off 

• Invitations to exclusive company-sponsored employee events throughout the season 
   

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland Resort. Apply today!