Product Manager - Payment Integrations & Checkouts

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the team

The Payments team within GHL is on a mission to smoothen and streamline accepting payments in the world for SMEs. We want to power SMEs with all the products and features that help them streamline payments and collect recurring revenue. We have existing native integrations with Stripe, PayPal, Authorize.net, NMI, Square along with third party built applications for processing payments. We support products and infrastructure like quotes/estimates, invoicing, e-commerce stores, order form checkouts, subscriptions, Text2Pay links, payment links, appointment booking payments, taxes, coupon codes, sales receipts, gift cards and more.

The Payments integrations and checkouts team is responsible for managing all our native payment integrations with above mentioned partners. This also involves enabling our developer partners to build payment solutions on top of GHL. This combines into the team’s responsibility to streamline checkouts across the platform and support multiple payment methods like cards, BNPL, bank transfer and wallet transfers across different channels. This involves identifying pain points and innovating solutions to create a bridge between any marketing activity and collecting payments out of it. The team is also responsible for tracking the overall payments processed within our system and building innovative solutions to drive more conversions for our customers. 

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

- It’s never somebody else’s job

- We are passionately focussed on adding value for our users

- We deliver fast using lean principles. We go to market in weeks instead of quarters

- A good idea always gets tested

- We take care of our team so our team can take care of our users

- We embrace that improvement is constant and iterative

- You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers.

About the role

We are looking for a Product Manager to manage payment integrations and checkouts across the platform. This includes managing our core native integrations, enabling payment methods like bank transfers, apple pay, google pay and BNPL among others with the integrations, managing developer framework and enabling successful implementation of third party built payment apps on our platform. As a Product Manager specializing in Payment checkouts, your role would involve overseeing enablement of the payment checkout element from the core payments engine across all product areas to ensure smooth revenue collection for the business along with identifying metrics to track and measure performance. You will work closely with cross-functional teams, including engineers, designers, marketers, and customer success to define, prioritize, and deliver innovative solutions that enable customers to streamline and optimize their business processes.

Type - Full Time (Remote in India)

Your Responsibilities

- Establish the strategic direction and vision for HighLevel payments integration and checkouts across the platform

- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape

- Collaborate with stakeholders to identify and prioritize user requirements and feature enhancements

- Conduct user research, interviews, and data analysis to gather insights and identify pain points and translate user needs into clear and actionable product requirements, user stories, and acceptance criteria

- Collaborate with engineering and design teams to ensure timely and high-quality product delivery along with coordinating marketing efforts, and driving user adoption and engagement

- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives and act as a subject matter expert on reports, providing guidance and support to internal teams and external customers

- Define and track key product metrics to evaluate product performance and drive data-driven decision-making along with monitoring customer feedback and conducting competitive analysis to identify areas for improvement

Experience:

1. You can deconstruct software products and highlight good UX from bad UX

2. Experience as a Product Manager in Payment integrations with Stripe/Razorpay or related products along with experience in the payments domain will be preferred. Not mandatory though!

3. Bachelor's degree in computer science, engineering, business, or a related discipline.

Indicative Interview Process:

Please note that the sequence and number of rounds may vary based on candidature, interim feedback, and role requirements.

Step 1: Introductions & Exploratory Call, duration 30 mins - The step aims to introduce HighLevel to you and help answer questions about our Vision, Mission, & Roadmap and get to know you better.

Step 2: Product Round - Work Experience Discussion, duration 60 mins - This round assesses your product management skills and abilities across various dimensions, such as strategic thinking, process understanding, product judgment, and problem-solving.

Step 3: Case Study Round, duration 60 mins - The goal of this is to understand your understanding of tech systems and your stakeholder management skills.

Step 4: Cultural Fitment Round, duration 60 mins - The goal is to assess cultural fit by discussing values, behaviors, traits, and other relevant aspects to ensure alignment between the candidate and the company's culture

Step 5: Compensation Communication, duration 30 minutes - This step focuses on sharing the offer details, including role, level, expectations, and compensation, based on previous discussions.

EEO Statement

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.