Risk Management Extended Coverage

As a Risk Management Extended Coverage professional at Hirschbach Motor Lines, your main responsibilities include overseeing driver operations, monitoring logs and hours of service, reporting accidents, and generating nightly operational reports. You’ll actively communicate with drivers about their logs and claims while keeping open lines with our customers and operations team to ensure smooth operations. You will also work with safety, maintenance, and compliance teams to ensure adherence to policies.

To apply for the Risk Management Extended Coverage position at Hirschbach Motor Lines, you need at least a high school diploma or equivalent. While prior experience in dispatch philosophy and procedures is preferred, we value candidates who can build rapport with drivers and uphold customer satisfaction as a guiding principle. Familiarity with tools like AS-400, Peoplenet, and Electronic Logbooks is also important.

The Risk Management Extended Coverage role at Hirschbach Motor Lines operates on a night schedule, specifically from 6:00 PM to 6:00 AM, Friday through Sunday. This unique schedule allows for a 4 on 4 off work cycle, giving you flexibility and extended time off during the week.

Hirschbach Motor Lines offers a comprehensive benefits package for the Risk Management Extended Coverage role, including the opportunity to earn bonuses, 120 hours of paid time off from your first day, and the possibility of working from home after six months of employment. Additionally, you will benefit from a 401(k) plan, further ensuring a solid financial future.

Hirschbach Motor Lines emphasizes a positive work environment through its core values and commitment to excellence. As a Risk Management Extended Coverage professional, you'll be part of a culture that encourages open communication and collaboration with drivers and customers, along with support from the management team. This emphasis on teamwork fosters a motivating atmosphere where every team member's contributions are valued.

In managing drivers' logs, it's essential to have a deep understanding of DOT regulations and compliance. When answering this question, highlight any specific tools you have used, such as Electronic Logbooks, and provide examples of how you ensured compliance in your previous roles.

When addressing conflicts raised by drivers, it's crucial to approach the situation calmly and listen actively to their concerns. Share a specific instance where you resolved a driver issue through effective communication and collaboration with other teams.

Effective communication is key in this role. You might discuss your strategies for using various communication tools and procedures to ensure all parties are informed about driver status, potential issues, and resolutions you implemented.

Prioritizing tasks in a busy environment requires adaptability and planning. You could discuss how you assess immediate needs, such as driver safety or urgent customer requests, and how you organize your workload to maintain operational efficiency.

When discussing an accident, outline how you followed proper procedures for reporting and documenting the incident, communicated with involved parties, and initiated steps for managing the aftermath while supporting the driver.

In your answer, highlight your familiarity with report generation processes and discuss specific metrics or data you have included in previous reports, focusing on how these have informed operational decisions.

Building relationships with drivers hinges on trust and communication. Share your techniques for establishing rapport, such as regular check-ins and understanding their individual needs or concerns to create a positive working relationship.

Mention your proficiency with industry-relevant software tools like AS-400, Peoplenet, and any other systems you've worked with that enhance communication and driver management. Emphasize how these tools have improved your past operational effectiveness.

Customer satisfaction directly ties into operational success and company reputation. Discuss how prioritizing customer needs can lead to improved service levels, repeat business, and positive referrals, ultimately benefiting the team and company.

In answering this question, share your knowledge of Hirschbach's history, values, and commitment to service excellence. Tie this into your career goals and how you see yourself contributing to the company’s mission as a Risk Management Extended Coverage professional.