Service Writer

As a Service Writer at Hutson Inc., key responsibilities include managing the billing cycle, supporting technicians with work orders, handling customer calls, and ensuring accurate payroll reporting. You’ll also create quotes, maintain service records, and follow up with customers regarding their equipment service. This role is crucial for fostering teamwork and enhancing the overall customer experience.

To qualify for a Service Writer position at Hutson Inc., you should have 2-3 years of experience in a service or warranty clerk role. A high school diploma or GED is required, and familiarity with accounting practices and standard desktop applications is beneficial. Additionally, having a basic understanding of mechanical terms and equipment models will be advantageous.

Service Writers at Hutson Inc. enjoy a competitive wage paid bi-weekly, comprehensive healthcare options (medical, dental, vision), a 401(k) plan with a company match, and company-paid insurance. Additional benefits include paid time off, employee discounts, and wellness programs designed to promote a positive work-life balance.

Beneficial experience for a Service Writer position at Hutson Inc. includes administrative and data entry roles, as well as any background in a warranty clerk environment. Exposure to basic accounting principles and a general understanding of machinery will enhance your performance in this role.

Hutson Inc. prioritizes a great workplace atmosphere by promoting teamwork, open communication, and accountability. As a Service Writer, you will be encouraged to interact positively with peers and management, aligning your work with the company’s core values to maintain a supportive and engaging environment.

When answering this question, highlight your passion for customer service and your interest in working within the equipment service sector. Mention how Hutson Inc.’s commitment to teamwork and customer satisfaction resonates with your personal values and career goals.

Use this opportunity to detail relevant past experiences. Explain how you effectively organized and prioritized work orders, communicated with technicians, and ensured processes were followed to maintain efficiency.

Discuss your approach to customer service, emphasizing your skills in active listening and empathy. Describe a specific instance where you resolved a customer's concern effectively by providing timely updates and solutions.

Mention any office software you are familiar with, such as Microsoft Office or industry-specific tools. If you have experience with any service management software, be sure to elaborate on how it helped streamline service operations.

Talk about the importance of attention to detail in your previous roles. Highlight any methods or checks you implemented to verify information, ensuring that billing and payroll were accurate and timely.

Provide a specific example showcasing your teamwork and communication skills, ideally in a service or technical environment, and how that collaboration led to a successful outcome.

Explain your process for prioritizing tasks, such as assessing urgency and understanding customer needs. Mention any tools or methods you use to stay organized and manage your time effectively.

Research Hutson Inc. prior to the interview. Share what you admire about the company, including its commitment to customer satisfaction, community involvement, and how those values align with your professional philosophy.

Discuss your proactive approach to staying informed, such as attending workshops, reading industry-related articles, or participating in relevant training. Reiterate your commitment to continuous learning in the automotive service field.

Highlight the importance of communication, follow-ups, and delivering on promises. Specific examples of how you built rapport with customers, leading to loyalty, can enhance your answer.