Account Executive, Home Health

The Account Executive at InHome Therapy is responsible for managing and nurturing Major Partnership accounts across Florida, focusing on agencies in Palm Beach County, Broward County, and the Treasure Coast. Key responsibilities include developing strategic initiatives for agency retention, ensuring operational excellence by addressing escalated agency issues, conducting Quarterly Business Reviews, and collaborating with operations and talent acquisition teams to align on business objectives.

To apply for the Account Executive role at InHome Therapy, candidates should possess a bachelor's degree and have 2 to 3 years of experience in healthcare administration or a related field. Strong interpersonal and communication skills, alongside exceptional problem-solving abilities, are essential. Additionally, applicants should be well-versed in Microsoft Office and have a proactive approach to meeting agency needs.

The Account Executive plays a vital role in driving business growth at InHome Therapy by facilitating strong relationships with home health agency partners. They actively promote therapist visits and identify upselling opportunities that align with agency growth goals. By maintaining a trusted advisor status, they ensure customer satisfaction and retention, ultimately contributing to InHome Therapy's expansion efforts.

The Account Executive role at InHome Therapy requires significant travel, approximately up to 75%. Candidates need to be prepared to visit various locations within the assigned Florida market, including Palm Beach County, Broward County, and the Treasure Coast, to foster relationships, address agency needs, and promote our services effectively.

A successful Account Executive at InHome Therapy embodies qualities such as exceptional communication and interpersonal skills, a strong attention to detail, and the ability to thrive in a fast-paced environment. Problem-solving and conflict resolution are crucial traits, along with a proactive approach to agency management. Enthusiasm for building relationships and a commitment to quality care are also key to excelling in this role.

To build relationships with home health agencies, I would prioritize understanding their unique needs and challenges. I would actively listen, establish trust by delivering on promises, and engage in regular communication to ensure they feel valued. My goal would be to position myself as a trusted partner who is genuinely invested in their success.

I have managed multiple accounts by developing tailored strategies that focus on each partner's goals. I maintain regular contact through meetings and check-ins, ensuring alignment on objectives. Additionally, I have tracked performance metrics to adapt strategies as necessary, guaranteeing that both parties benefit from the partnership.

When handling escalated agency issues, I focus on being calm and responsive. I listen to the agency's concerns, assess the situation, and coordinate with internal teams to develop a timely resolution. Communication is vital during this process, as I keep the agency informed about progress, ensuring they feel supported and valued.

I prioritize my tasks by evaluating each agency's needs and deadlines. I often use a project management tool to track tasks and set reminders for critical actions. By segmenting my day into focused blocks for each account, I can ensure that I address urgent issues while also working on long-term strategies.

Enhancing customer satisfaction requires a proactive approach; I would implement regular feedback loops with agencies to gauge satisfaction. Additionally, I would provide ongoing education about our services to ensure they know all available options. Regularly scheduled business reviews could also help us align on expectations and adjust services accordingly.

In a previous role, I successfully negotiated a contract renewal with a key provider by emphasizing our performance metrics and the benefits they received. By highlighting the mutual value in our partnership, I managed to advocate for renewal terms that extended our collaboration and included new incentives for both parties.

I assess the needs of a home health agency by conducting thorough onboarding meetings and engaging in regular touchpoints. Utilizing surveys and performance metrics, I identify areas for improvement and tailor our recommendations to meet their specific goals, ensuring they receive maximum value from our partnership.

Communication is the backbone of account management; it enables me to build trust and facilitates a collaborative environment. Regular updates, transparency regarding our services, and honest discussions about challenges allow agencies to feel secure in our partnership and ensures we can address any concerns promptly.

To promote therapist visits to agencies, I would utilize a consultative selling approach, highlighting the benefits of our services through case studies and success stories. I'd also engage in presentations and training sessions for agency staff to demonstrate how our therapists can enhance their patient outcomes and operational efficiency.

I am drawn to the Account Executive position at InHome Therapy because of your commitment to quality care and community building. I resonate with your mission to support home health agencies, and I'm excited about the opportunity to leverage my experience in healthcare to create meaningful partnerships that improve patient outcomes across Florida.