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GCP QA CAPA Manager

By joining us as a QA CAPA Manager within Clinical Trials and GCP you will support global investigations and CAPA processes at IQVIA. This will include Quality Issue investigations and Customer Audit/ Regulatory Inspection Responses, Corrective and Preventative Action (CAPA) and Effectiveness Check (EC) plan review, approval, and closure. Preference is that candidate resides in EST zone.

Your responsibilities will include:

  • To lead global investigations and support teams with CAPA preparation in compliance with applicable regulations/guidelines, customer requirements, Standard Operating Procedures (SOPs) and project specific guidelines/instructions.
  • Evaluate audit findings and prepare and distribute responses to operations staff and management.
  • Provide interpretation and consultation to project teams on regulations, guidelines, compliance status, and policies and procedures.
  • Provide consultation to staff in interpretation of audit observations.
  • Manage Quality Issues and serious breach investigations.
  • Review, approve investigations, Root Cause Analysis (RCA), Corrective Action Prevention (CAPA) and Effectiveness Check (EC) plans. Track until closure quality events arising from Quality Issues, Audits, Inspections or during similar QA activities.
  • Present educational programs and provide guidance to operational staff on compliance procedures.
  • Evaluate policies and procedures for compliance with applicable regulations/guidelines and provide recommendations to management for continuous process improvements.
  • Assist in training of new Quality Assurance staff.
  • Support in QA initiatives/projects for quality, process improvements.
  • Manage/oversee quality events updates in eQMS.
  • Maintain the electronic quality management system (eQMS) and provide support in relation to the audit lifecycle.

Qualifications:

Minimal requirements

  • Bachelor’s Degree in Life Science or related field.
  • At least 5 years’ experience in GCP Quality Assurance within pharmaceutical, technical, or related areas.
  • Considerable knowledge of GCP, clinical trial, regulations, and quality assurance auditing techniques.
  • Fluent English language capabilities.

Skills

  • Ability to work independently to problem-solve collaboratively and to raise issues appropriately as needed.
  • Good interpersonal communication and organizational skills to establish and maintain effective working relationships with co-workers, managers, and sponsors.
  • Good technology word processing, spreadsheets and database applications skills and knowledge of MS Office applications

What you can expect:

  • Consistent career growth.
  • Leaders that support flexible work schedules.
  • Programs to help you build your therapeutic knowledge.
  • Dynamic work environment that exposes you to new experiences.
  • Attractive benefits package.

#LI-Remote

#LI-NITINMAHAJAN

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $91,100.00 - $151,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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Average salary estimate

$121500 / YEARLY (est.)
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$91100K
$151900K

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What You Should Know About GCP QA CAPA Manager, IQVIA

If you're looking to make an impact in the world of clinical trials, consider joining IQVIA as a GCP QA CAPA Manager in Durham, North Carolina. In this pivotal role, you'll get the chance to support global investigations and facilitate CAPA processes. You'll lead efforts in compliance with regulations, customer expectations, and internal Standard Operating Procedures. Imagine being at the forefront, evaluating audit findings, managing quality issues, and providing valuable consultation to project teams about important regulations and best practices. You'll have the opportunity to not only review and approve corrective action plans but also present educational programs that help nurture a culture of compliance across the organization. As part of a dynamic team, you will engage in continuous improvement initiatives and oversee the maintenance of our electronic quality management system. Additionally, you'll be involved in training new staff members, ensuring they are well-equipped to uphold our commitment to quality assurance. If you thrive in a fast-paced environment, appreciate flexibility in your work schedule, and are eager to support the development of innovative medical treatments—this role is designed for you.

Frequently Asked Questions (FAQs) for GCP QA CAPA Manager Role at IQVIA
What are the main responsibilities of a GCP QA CAPA Manager at IQVIA?

As a GCP QA CAPA Manager at IQVIA, your main responsibilities include leading global investigations, supporting teams with CAPA preparation, evaluating audit findings, and providing consultation on compliance regulations. You will also manage quality issues, approve corrective action plans, and present educational programs to enhance the understanding of compliance procedures among operational staff.

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What qualifications are needed for the GCP QA CAPA Manager role at IQVIA?

To qualify for the GCP QA CAPA Manager position at IQVIA, candidates should possess a Bachelor’s Degree in Life Science or a related field, along with at least 5 years of experience in GCP Quality Assurance. Knowledge of clinical trial regulations and robust auditing techniques is essential for this role.

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What skills are essential for a successful GCP QA CAPA Manager at IQVIA?

A successful GCP QA CAPA Manager at IQVIA should have strong problem-solving abilities, excellent interpersonal communication skills, and keen organizational skills. Additionally, proficiency in various technology applications, including MS Office, is important for managing quality events and maintaining the electronic quality management system.

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How does IQVIA support the career growth of its GCP QA CAPA Managers?

IQVIA is committed to fostering a dynamic work environment that encourages career growth for GCP QA CAPA Managers. With flexible work schedules and programs aimed at enhancing therapeutic knowledge, employees can look forward to consistent support and opportunities for advancement in their careers.

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What kind of work environment can GCP QA CAPA Managers expect at IQVIA?

GCP QA CAPA Managers at IQVIA can expect a vibrant and dynamic work environment that exposes them to new experiences. The role promises variety in daily tasks, collaboration with talented colleagues, and a focus on achieving innovative solutions within the life sciences sector.

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Common Interview Questions for GCP QA CAPA Manager
Can you explain your experience with CAPA processes in previous roles?

In answering this question, highlight specific examples where you led or were involved in CAPA processes. Detail any successes or challenges you faced, and how your actions led to effective resolutions. Mention your familiarity with relevant regulations and how you ensure compliance in investigations.

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What approach do you take when managing quality issues?

Here, you should describe a systematic approach to managing quality issues, including steps like identifying root causes, implementing corrective actions, and monitoring results. Share any specific methodologies you utilize, such as Root Cause Analysis, to emphasize your structured thinking.

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How do you stay updated with GCP regulations?

To respond effectively to this question, it’s vital to discuss your commitment to continuous education. Mention specific sources like industry webinars, workshops, or professional organizations, and describe how you apply the latest regulatory knowledge in your work.

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Describe how you would handle an audit observation.

In answering this, explain how you would approach an audit observation by reviewing the findings, consulting with relevant teams, and formulating a comprehensive response plan. Highlight your communication skills and the importance of collaboration to address observations effectively.

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What strategies do you use for effective communication within your team?

Discuss specific strategies you employ, such as regular check-ins, clear documentation, and fostering an open dialogue. Illustrate how these strategies help in building relationships and ensuring everyone is aligned on compliance and quality objectives.

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How do you prioritize responsibilities as a GCP QA CAPA Manager?

To answer this question, discuss your method for assessing the urgency and impact of various tasks. Mention tools or techniques you use to stay organized and emphasize the importance of balancing immediate needs with long-term compliance goals.

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Can you provide an example of a successful quality improvement initiative you've led?

Here, narrate a specific initiative you spearheaded—what the challenge was, the steps you took to improve a process, and the impact it had. Highlight metrics or feedback that demonstrate the success of the initiative.

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What experience do you have in training staff on quality assurance procedures?

In your response, share instances where you developed training materials, conducted workshops, or mentored new employees. Emphasize your strategy for ensuring that staff members grasp critical information and feel confident in applying quality procedures.

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How would you approach a non-compliance issue discovered during an audit?

Clarify your step-by-step response, including assessing the situation, involving the right stakeholders, drafting an action plan, and ensuring follow-through. Stress the importance of transparency and proactive communication in handling non-compliance issues.

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What qualities do you think are essential for a GCP QA CAPA Manager at IQVIA?

Mention qualities such as strong analytical skills, attention to detail, effective communication abilities, and a solid understanding of regulatory compliance. Explain how these traits contribute to the success and integrity of the role within the organization.

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At IQVIA, we believe in pushing the boundaries of human science and data science to help our customers create a healthier world. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health.

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Full-time, hybrid
DATE POSTED
March 31, 2025

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