Experience Services Ambassador

To become an Experience Services Ambassador at JLL, you should ideally possess experience in event management, customer service, or a related field. A ServeSafe Food Handler Certification is required as well. Strong communication and organizational skills are essential, alongside a passion for creating memorable client experiences. Although having a background in commercial real estate or technology is helpful, it is not mandatory. JLL values diverse backgrounds and is open to individuals looking to transition into this exciting role.

As an Experience Services Ambassador at JLL, you will be responsible for executing high-profile meetings and events, consulting with clients to determine their specific needs related to space, setup, and catering. Additionally, you will manage logistics for the conference center, ensure a high standard of service during events, and provide administrative support. Your role will require you to maintain client relationships, engage in continuous improvement efforts, and uphold JLL's expectations regarding facilities management.

JLL is deeply committed to the well-being of its Experience Services Ambassadors. We offer a comprehensive benefits package that prioritizes mental, physical, and emotional health. This includes a 401(k) plan with matching contributions, comprehensive medical, dental, and vision care, and generous paid parental leave. We understand that a supportive workplace culture can greatly enhance your experience, making sure you have the resources you need to thrive in your role.

The estimated total compensation for the Experience Services Ambassador position at JLL ranges from $48,000 to $59,000 USD per year. This range may vary based on factors such as your education, experience, skills, and geographic location. Our employment offers are competitive, designed to reflect your individual contributions and ensure you're fairly compensated for your work at JLL.

While having previous experience in real estate can be beneficial for the Experience Services Ambassador position at JLL, it is not a strict requirement. We welcome candidates from various industries who showcase strong customer service skills, organizational abilities, and a commitment to delivering exceptional client experiences. If you’re ready to apply your skills in a new industry and learn, JLL encourages you to apply even if you're switching fields.

To effectively manage multiple events as an Experience Services Ambassador, I would prioritize organization through meticulous planning and time management. Utilizing task lists and scheduling tools helps ensure all aspects are covered, while maintaining clear communication with clients and team members to address any changes promptly. I believe in preparing for potential challenges in advance to ensure smooth execution of all events.

In my experience, handling difficult clients involves active listening to understand their concerns and finding potential solutions quickly. Maintaining a calm demeanor and being adaptable are crucial in resolving issues. I would ensure the client feels valued and supported throughout the event, demonstrating a commitment to their experience, which helps alleviate tension and promotes a positive atmosphere.

Certainly! One of my most successful events involved coordinating a high-profile corporate meeting with limited timelines. I worked closely with clients to ensure all details—from catering to audiovisual needs—were handled seamlessly. The feedback was overwhelmingly positive, and the event exceeded expectations, which I attribute to thorough preparation and a collaborative team effort.

Feedback is invaluable in event planning and execution as it provides insights into what worked well and what could be improved for future events. I believe in actively soliciting feedback from both clients and stakeholders post-event, which informs continuous improvement practices and helps align our services with client expectations, ultimately enhancing the overall experience.

To ensure all logistical elements are in place for an event, I follow a structured planning process that includes creating comprehensive checklists for each aspect such as venue setup, catering, and technical requirements. Regularly communicating with vendors and team members allows me to track progress and confirm details. I also perform final checks prior to the event to ensure everything meets our high standards.

Prioritizing tasks involves assessing deadlines, client needs, and event complexity. I utilize project management tools to visualize tasks and their timelines, ensuring that urgent tasks are addressed first. By breaking projects down into smaller, manageable steps, I can maintain focus and progress efficiently, while also allowing for flexibility should any changes arise.

Building rapport with clients begins with clear communication and actively showing interest in their needs. I make it a point to remember details about their preferences and follow up after events to gather feedback. Simple gestures, like checking in during events or providing personalized service, also help strengthen the relationship, making clients feel valued and appreciated.

In a previous role, I faced the challenge of an unexpected vendor cancellation shortly before an event. To overcome this, I quickly assessed alternative options, contacting trusted vendors and negotiating to secure a replacement. Clear communication with the client throughout the process reassured them, and we ultimately delivered a successful event despite the hiccup.

Keeping up with industry trends is vital in event planning, so I regularly participate in webinars, read industry publications, and network with fellow professionals. Joining professional organizations and attending conferences also provides opportunities to learn about emerging trends, tools, and best practices, which I can incorporate into my event planning strategies.

I’m excited about the opportunity to work as an Experience Services Ambassador at JLL because of the company’s reputation for excellence and commitment to delivering exceptional client experiences. I have a passion for creating memorable events, and I believe that my skills in organization and customer service align perfectly with JLL’s mission. I'm eager to contribute to a team that values innovation and continuous improvement.