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Mailroom Clerk - job 1 of 2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Mailroom Clerk is responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing for the client. Also may play a role in the achievement of the Key Performance Indicators and operational targets for the site, and perform duties with integrity & diligence in a professional manner. 

Responsibilities

  • Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling. 

    • Provide solutions to problems associated with special requirements such as bulk mail and other special needs.

  • Maintain all mail stops and package rooms as appropriate 

  • Research and follow-up with clients regarding tracking mail and/or packages.

  • Perform mailroom inspections and inventory supplies.

  • Any other activities to support JLL and/or site operations.

  • Actively support an environment of teamwork, cooperation, performance excellence and personal success.

  • Participate in the individual performance management program and personal development planning. 

  • Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.

Client Relationship

  • Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.

  • Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

  • Support the day to day delivery of mail services on site in accordance with all agreed policies, procedures.

  • Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration.

Sound like you? To apply you need to have: 

  • At least one year experience in related skills applicable to corporate mailroom operations. 

  • Able to adequately perform required job functions including being able to lift minimum of 50 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner.

  • Knowledge of current postal codes, procedures, and regulations. 

  • Proficiency in a range of information technology tools and platforms.  

  • Attention to detail is required for handling sensitive mail and proper routing of mail. 

  • Good communication, organization and problem solving skills.

  • Ability to work independently with little supervision.

  • Self-motivated; confident, energetic and flexible

Estimated total compensation for this position:

45,000.00 – 65,200.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Kirkland, WA

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary 

  • Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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Average salary estimate

$55100 / YEARLY (est.)
min
max
$45000K
$65200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mailroom Clerk, JLL

Join JLL as a Mailroom Clerk in Kirkland, WA, where you can be part of a team that's relentlessly shaping the future of real estate and enhancing people's lives. As a Mailroom Clerk, your primary responsibility will be to ensure seamless mail operations, from opening and sorting incoming mail to preparing outgoing packages. You will maintain logs, organize deliveries, and uphold exceptional service standards to meet client requirements. Your expertise in mail processing will not only help ensure efficient routing but will also contribute towards achieving our operational goals. Here, you'll be empowered to develop your skills, foster teamwork, and prioritize client relationships, ensuring that we not only meet but exceed Key Performance Indicators. We're looking for someone who has at least a year of relevant mailroom experience, strong organizational skills, and the ability to work independently. If you’re detail-oriented, proactive, and ready to engage in a dynamic environment, we invite you to consider a career at JLL. With a comprehensive benefits package that prioritizes your well-being, this role offers a friendly at-work culture along with opportunities for personal growth. Whether you are tackling bulk mail or solving delivery issues, this role leads to a fulfilling career pathway at JLL. If this resonates with you, apply now, and let’s shape a brighter future together!

Frequently Asked Questions (FAQs) for Mailroom Clerk Role at JLL
What are the key responsibilities of a Mailroom Clerk at JLL?

The Mailroom Clerk at JLL is responsible for managing all aspects of mail processing. This includes opening, sorting, and distributing incoming mail as well as preparing outgoing packages. The role also involves maintaining accurate electronic logs and ensuring that all deliveries are properly routed and labeled. A focus on client relationships and service excellence is essential, aligning with the expectations of JLL's operational standards.

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What qualifications are needed for the Mailroom Clerk position at JLL?

JLL requires Mailroom Clerk candidates to have at least one year of experience in corporate mailroom operations. Candidates should also be able to lift at least 50 lbs, handle sensitive mail with attention to detail, and possess knowledge of current postal regulations. Proficiency in information technology tools is also beneficial for success in this role.

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How does the Mailroom Clerk role support JLL's overall goals?

The Mailroom Clerk plays a crucial role in achieving JLL’s operational targets by ensuring effective mail processing and delivery services. By maintaining exceptional service levels and developing client relationships, the Mailroom Clerk helps improve operational efficiency and supports the company's values of teamwork and performance excellence.

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What kind of career development opportunities are available for Mailroom Clerks at JLL?

JLL is committed to the professional growth of its employees. As a Mailroom Clerk, you will participate in individual performance management and personal development planning. This allows you to set and pursue career goals within the company, explore promotions, or transition to other areas within JLL, leveraging the skills you gain in your role.

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Is the Mailroom Clerk position at JLL a good entry-level job?

Absolutely! The Mailroom Clerk position at JLL is an excellent way to start your career in the corporate environment. It offers hands-on experience with mailroom operations, client relations, and teamwork, all while providing a strong foundation for possible advancement in the real estate or facilities management sectors.

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Common Interview Questions for Mailroom Clerk
Can you describe your experience with mail processing systems?

In your response, detail specific experiences where you managed mail sorting, routing, and deliveries. Discuss any software or systems you’ve used to track packages or maintain logs, and emphasize your attention to detail in handling sensitive content.

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How do you ensure accuracy when sorting and distributing mail?

Explain your methods for maintaining organization and accuracy in mail handling. Share specific techniques like double-checking postal addresses or keeping logs organized by category to prevent misdelivery.

Join Rise to see the full answer
What would you do if you encountered a package with missing delivery information?

Discuss your approach to problem-solving under such circumstances. Emphasize your research skills, communication with clients, and how you would escalate issues if necessary while maintaining a professional demeanor.

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How do you prioritize tasks in a busy mailroom environment?

Share specific strategies you use for prioritization, such as creating to-do lists or focusing on pending deadlines. Highlight how you remain calm under pressure while ensuring timely mail delivery.

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What steps would you take to improve efficiency in the mailroom?

Propose ideas based on your experience, such as implementing a new organizational system or suggesting improved tracking tools. Talk about how you focus on continuous improvement in operational standards.

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How do you handle confidential or sensitive mail?

Emphasize the importance of discretion and protocols in handling sensitive materials, such as maintaining secure storage areas and ensuring proper routing. Discuss how you have adhered to privacy guidelines in previous roles.

Join Rise to see the full answer
Can you provide an example of a time you offered excellent customer service?

Detail a specific instance where your efforts helped resolve a client issue or improve their experience. Outline what steps you took and the positive outcome, showing your commitment to client relationships.

Join Rise to see the full answer
How do you stay updated with postal regulations?

Discuss the resources you use to remain informed about changes in postal codes and regulations, such as training sessions or online updates. Highlight your attention to compliance as part of your role.

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What motivates you to work in a mailroom setting?

Share your passion for organization, attention to detail, and helping others through logistical support. Mention how a dynamic environment resonates with your work ethic and approach to tasks.

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How would you describe your communication skills?

Emphasize your ability to convey information clearly, listen actively, and maintain professionalism in communication. Provide examples of how your communication skills benefited interactions with clients or team members.

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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...

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DATE POSTED
April 10, 2025

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