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Solution Specialist - TruPeer

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Are you a proactive, results-oriented individual looking to accelerate your career in software sales? If you thrive in a consultative sales culture with ample advancement opportunities and executive support, Kaseya is the place to be. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Kaseya is looking for Solution Specialist - TruPeer to become an instrumental part of our sales and customer success teams, providing expert guidance and support to clients seeking comprehensive IT security solutions.

 

As a Solution Specialist - TruPeer at Kaseya, you will:

  • Play a crucial role in understanding customer needs, recommending tailored solutions, and driving successful implementations of Kaseya's innovative security products and services. 
  • Serve as a subject matter expert in IT security, working closely with the sales and customer success teams to assess client requirements and recommend suitable solutions from Kaseya's product portfolio.
  • Have a deep understanding of IT security concepts that will enable you to conduct product demonstrations, lead technical discussions, and ensure successful solution deployments.
  • Have a customer-centric approach and ability to build strong relationships so you can provide an exceptional experience for our valued clients. 
  • Have strong knowledge of IT Services to enable partners to drive more revenue.

Essential duties and responsibilities:

  • Diligently follow-up on all account management generated leads as assigned. 
  • Constant learning to build and maintain product and industry knowledge. 
  • Be adept at providing high-level product demonstrations and able to handle client inquiries.
  • Conduct business-oriented discussions with prospects about how our software will benefit their organization.
  • Provide accurate forecasting/pipeline information to management on a weekly basis 
  • Must be a team player who is a self-starter and can perform under pressure and with minimum supervision. 
  • Consistently exceed monthly quotas 
  • Consistent communication with prospects via phone and email 

Requirements: 

  • 2+ years’ experience in software sales.
  • Experience selling services and/or demoing technical solutions.
  • General technical understanding of networks, systems, and applications 
  • Personable, with convincing phone etiquette, high energy, and enthusiasm 
  • Record of accomplishment of meeting/exceeding sales targets in a telephone environment 
  • General knowledge of other industry compliance standards including GDPR, PCI, FINRA, NIST is a plus. 
  • A demonstrable ability to manage a sales process, including negotiating sales 
    opportunities to closure, through a deep understanding of a prospective customer 
    buying process. 

If you are a resilient achiever, driven to win and excel, and meet the above qualifications, Kaseya would like to speak with you about joining our team to empower our customers' efficiency, profitability, and success through our award-winning IT Complete™ platform of products and solutions, driving our hyper-growth trajectory. 

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Average salary estimate

$75000 / YEARLY (est.)
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$90000K

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What You Should Know About Solution Specialist - TruPeer, Kaseya Careers

At Kaseya, we're looking for a passionate Solution Specialist - TruPeer to join our vibrant team in sunny Miami, Florida. As a leader in IT infrastructure and security management solutions, we take pride in helping our clients navigate the complex world of IT security. In this role, you'll be the go-to expert, diving deep into customer needs and tailoring innovative solutions that help organizations securely drive their business forward. Your day-to-day will involve collaborating closely with our sales and customer success teams to understand client requirements and showcase our comprehensive suite of IT security products and services. You’ll conduct engaging product demonstrations and lead insightful technical discussions, ensuring successful deployments that enhance client satisfaction. Successful candidates will have at least 2 years of experience in software sales and a solid grasp of IT security concepts. If you're proactive, results-oriented, and thrive in a consultative sales environment, Kaseya is the perfect fit for you. Here, you'll enjoy ample advancement opportunities, an upbeat workplace culture, and the chance to meaningfully impact our customers. Ready to take your career to new heights and be part of a company that’s making waves in the tech industry? Join us at Kaseya and let’s create a secure future together!

Frequently Asked Questions (FAQs) for Solution Specialist - TruPeer Role at Kaseya Careers
What are the main responsibilities of the Solution Specialist - TruPeer at Kaseya?

The Solution Specialist - TruPeer at Kaseya is responsible for understanding customer needs and providing tailored IT security solutions. This involves collaborating with sales and customer success teams, conducting product demonstrations, and ensuring successful deployment of Kaseya's innovative products.

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What qualifications are required for the Solution Specialist - TruPeer position at Kaseya?

To qualify for the Solution Specialist - TruPeer position at Kaseya, candidates should have a minimum of 2 years of experience in software sales, a strong understanding of IT security concepts, and the ability to effectively communicate and build relationships with clients.

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How does Kaseya support the growth and success of its Solution Specialists?

Kaseya is committed to the growth of its Solution Specialists through continuous learning and ample advancement opportunities. The team environment fosters collaboration and provides executive support to help individuals accelerate their careers in software sales.

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What skills are essential for a successful Solution Specialist - TruPeer at Kaseya?

Essential skills for success as a Solution Specialist - TruPeer at Kaseya include strong product knowledge, effective communication skills, problem-solving abilities, and a customer-centric approach to delivering exceptional service during the sales process.

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What kind of company culture can I expect at Kaseya as a Solution Specialist?

Kaseya promotes a vibrant, supportive, and results-oriented culture. Employees are encouraged to be BOLD, GRITTY, and ACCOUNTABLE while prioritizing customer success and personal growth, making it an exciting place to develop your career.

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Common Interview Questions for Solution Specialist - TruPeer
What do you know about Kaseya and its solutions?

When answering this question, research Kaseya's core products and unique positioning in the IT security landscape. Highlight how Kaseya’s solutions address specific pain points in the industry and how they empower customers.

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Can you describe your experience with IT security solutions?

In your response, provide examples of previous roles where you worked with IT security. Discuss specific products or solutions you’ve promoted and how they helped your clients achieve goals.

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How do you manage your sales pipeline and ensure you meet quotas?

Explain your strategies for pipeline management, such as using CRM tools, setting daily goals, tracking leads, and conducting regular follow-ups. Emphasize the importance of organization and prioritization in meeting sales targets.

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What approach do you take when conducting product demonstrations?

Share your methodology for conducting successful product demonstrations, focusing on how you tailor presentations to meet the specific needs of your audience and highlight the value of the solution you are offering.

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How do you handle client objections or concerns during the sales process?

Talk about using active listening to fully understand the client's concerns, followed by addressing those issues confidently. Provide examples of successful objection handling in previous sales experiences.

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What is your experience working in a team-oriented sales environment?

Describe your ability to collaborate with team members and how you contribute to a positive team dynamic. Give specific examples of how teamwork has led to successful outcomes in your previous roles.

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Why should we hire you as the Solution Specialist - TruPeer at Kaseya?

Clearly articulate your passion for IT security and software sales. Discuss your relevant experience, skills, and how you can contribute to Kaseya's mission, ensuring customer success and driving growth.

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Can you explain a time you exceeded your sales targets?

Use this opportunity to showcase your sales achievements. Provide a specific example, detailing the strategies you employed and how you reached or surpassed your targets in that instance.

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What do you find most challenging about selling IT solutions?

Be honest about your challenges in the sales process while framing it positively. Discuss how overcoming objections or keeping up with ever-changing technology can be challenging but also a rewarding growth opportunity.

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How do you stay updated on changes in the IT security landscape?

Talk about the resources you utilize to stay informed about IT security developments, such as reputable industry publications, webinars, case studies, or networking with peers in the field. This shows your commitment to continuous learning.

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Kaseya, headquartered in Miami, Florida, and established in 2000, is an IT infrastructure management software company. Their platform allows managed service providers and internal IT departments to remotely manage and monitor computers.

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DATE POSTED
March 21, 2025

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