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Sales Account Manager

Sales Account Manager

Job Description

Territory: Northern CA - South Bay/San Jose, CA. Candidate must reside within the territory.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

The Sales Account Manager role at Kimberly-Clark Professional (KCP) plays a critical role in driving our regional strategy, delivering on key financial targets, and partnering with customers to deliver best-in-class experiences.  This is hybrid role that involves inside sales, digital selling as well as field sales depending on the territory and market.  The ideal candidate for this role embraces an ambitious, consultative and agile mindset, strategically utilizes internal resources and technology to help solve customer challenges, a storyteller who can deliver customer communication in both virtual and non-virtual formats and has an excellent financial and operational acumen. This individual has had a proven track record of sales success.  The KCP Sales Account Manager will leverage their experience to lead with empathy and provide solutions while at the same time focusing on what matters most: adding customer value and achieving overall sales goals, growth and profitability objectives in her or his respective region.

Account Managers will sell branded towel, tissue, PPE, and manufactured wiper products of Kleenex®, Scott®, Cottonelle®, KleenGuard, and WypAll ® B2B to manufacturing and other end user markets. Will prospect and work in conjunction with our network of distributor partners to identify end user needs and create new sales growth for our billion-dollar brands.  The majority of the sales role will be a combination of face to face and virtual selling to key end user segments through distribution to achieve sales goals.

In this role, you will:

  • Expertly use prospecting skills to identify large end users and end user markets
  • Build and maintain strategic relationships with distribution partners
  • Proactively use digital technology (video, AI, and social media, etc.) platforms to identify leads and business opportunities, build relationships, and represent KCP’s brand
  • Regularly engage existing targeted end user customers to understand their business needs and identify buying behavior/value drivers in order to best position current and new products and solutions
  • Develop & own exceptional relationships with Distributor Sales Representatives (DSRs) and serve as a proven selling consultant to help jointly close sales when relevant
  • Collaborate with the Distribution Management teams and DSRs to initiate/build relationship with potential end-user customers
  • Engage targeted distribution customers to understand their business needs/drivers and execute activities to support those needs.
  • Utilize end user marketing insights, digital prospecting techniques, and centrally developed lead campaigns to generate opportunities and close new business
  • Build and drive end user solutions to always maximize the customer’s experience while keeping KCP’s revenue expectations in mind
  • Execute annual business plans to help maximize top-line and bottom-line growth and achieve volume, market share and profit/contribution objectives
  • Maintain an active and accurate pipeline in Salesforce and meet sales financial and activity targets for respective position
  • Continually improve selling / prospecting skills (e.g., Challenger) and develop expertise in relevant industry verticals

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.  In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.  To succeed in this role, you will need the following qualifications:

  • 3+ years outside or inside sales experience
  • High school degree or equivalent
  • Bachelor’s Degree preferred
  • CRM system knowledge – Salesforce Lightning, and pipeline management
  • Experience in Digital, virtual and/or social selling platforms

Desired functional skills/competencies:
 

  • Digital Selling: Digital technology platforms to identify leads, build business opportunities and relationships.
  • Business Acumen: Ability to apply financial insights to guide decision-making; ability to use internal and external data to craft a compelling story to respond to opportunities.
  • Results Orientation: Drive to win; makes courageous decisions to drive sales results with new and existing customers.
  • Agility: Adapts to new situations quickly; takes calculated risks.
  • Relationship-oriented: Builds broad network and strong relationships.
  • Propensity for Action: Sense of urgency to get work accomplished.
  • Proactive: Takes initiative; self-driven.
  • Resiliency:  Overcome obstacles; perseverance for long sales cycles.
  • Competitive: Achievement motivation; driven to win.
  • Active Learning: Ability & desire to learn quickly, fail fast and apply learning.
  • Active Listening/ Emotional Intelligence: Aware of others’ emotions; uses emotional information to guide thinking and behavior.
  • Analytical Reasoning: Data fluency; deriving insights from financial and market data.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Salary Range: $78,000-$96,000 USD

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit-Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.

#LI-Remote

Primary Location

No K-C Work Site - CA

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time
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Average salary estimate

$87000 / YEARLY (est.)
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$78000K
$96000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Account Manager, Kimberly-Clark

As a Sales Account Manager at Kimberly-Clark Professional in the vibrant Northern California area, including South Bay and San Jose, you're in for an exhilarating ride. Your dashboard is packed with opportunities to make a difference, delivering groundbreaking products like Kleenex®, Scott®, and Cottonelle® to a wide array of businesses in the region. You'll be the go-to guru for your portfolio, utilizing a blend of inside sales and field engagement to reach customers anywhere – whether in person or digitally. Your knack for storytelling will work wonders as you connect with clients, ensuring that every touchpoint is about adding exceptional value. With three or more years of sales experience, you're adept at analyzing customer needs and making informative decisions backed by insights from Salesforce. Your mission? Build solid relationships with distributors, leverage cutting-edge digital platforms for prospecting, and contribute towards KCP’s growth and profitability objectives. In return for your hard work, you’ll enjoy a culture that revels in collaboration and innovation, and an opportunity to join a leadership team that values your drive and ambition. This role is more than just a job; it’s a chance to be a change-maker and inspire better care across the globe.

Frequently Asked Questions (FAQs) for Sales Account Manager Role at Kimberly-Clark
What are the sales responsibilities of a Sales Account Manager at Kimberly-Clark?

The Sales Account Manager at Kimberly-Clark plays a pivotal role in driving the company’s regional strategy and meeting financial targets. Key responsibilities include prospecting, building strategic relationships with distribution partners, and engaging directly with end-user customers to understand their needs. This person will leverage digital and face-to-face selling techniques to effectively sell top-tier products, ensuring they add customer value and contribute to achieving sales goals.

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What qualifications are needed for the Sales Account Manager position at Kimberly-Clark?

To excel as a Sales Account Manager at Kimberly-Clark, candidates should possess at least three years of inside or outside sales experience. A high school diploma is required, with a bachelor’s degree preferred. Familiarity with Salesforce and digital selling platforms will be essential. The ideal candidate will also exhibit strong relationship-building skills, business acumen, and a competitive edge that drives results.

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How does Kimberly-Clark support the development of its Sales Account Managers?

Kimberly-Clark is deeply committed to the professional development of its Sales Account Managers. The company fosters a culture of continuous learning and growth, encouraging employees to enhance their selling skills and industry knowledge. Through various programs, resources for skill-building, and an environment that emphasizes collaboration and innovation, team members are empowered to reach their full potential and achieve career advancement.

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What digital skills are important for a Sales Account Manager at Kimberly-Clark?

In the role of a Sales Account Manager at Kimberly-Clark, strong digital skills are crucial since they involve utilizing digital technology for prospecting and relationship building. Familiarity with platforms for video conferencing, social media, and AI-driven tools is important to identify leads, engage customers, and maximize sales opportunities effectively. Competence in using data to inform decisions and digital marketing insights will also be key.

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What benefits can Sales Account Managers expect at Kimberly-Clark?

Sales Account Managers at Kimberly-Clark enjoy a comprehensive benefits package that includes medical, dental, and vision coverage. Additional offerings include flexible savings accounts, income protection insurance, education support programs, and opportunities for professional development. The company’s commitment to employee wellbeing, inclusion, and sustainable practices adds to a supportive workplace environment.

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Common Interview Questions for Sales Account Manager
Can you describe your approach to developing strategic relationships with customers?

In developing strategic relationships, I prioritize understanding the customer's business landscape. This involves active listening to uncover their unique needs and pain points. I leverage my experience to provide tailored solutions that align perfectly with their objectives. I ensure consistent communication, follow-ups, and deliver on promises, establishing trust over time.

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How do you adapt your sales techniques for different customer segments?

Adaptability is key in sales. I assess each customer segment by understanding their specific needs, challenges, and decision-making processes. By tailoring my approach—whether it's consultative selling for B2B relationships or creating value propositions for individual end-users—I ensure that my strategy resonates with their expectations.

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What role does technology play in your sales process?

Technology plays a significant role in my sales process. I utilize CRM tools like Salesforce to track leads and manage my pipeline effectively. Additionally, I leverage digital marketing platforms to reach potential clients and maintain communication through personalized emails and social media engagement, enhancing my overall outreach efforts.

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Describe a successful sales strategy you implemented in the past.

In a previous role, I developed a multi-channel strategy that integrated digital marketing outreach and face-to-face engagements. I identified key decision-makers within enterprises and targeted them with tailored presentations that addressed their core challenges. This approach significantly increased our closing rate and grew overall sales from those accounts.

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How do you handle objections from potential customers?

Handling objections requires empathy and understanding. I first listen carefully to their concerns without interruption. After acknowledging their viewpoint, I provide factual information, share related experiences, and offer solutions that address their apprehensions. My goal is to turn objections into opportunities to reinforce our value proposition.

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What's your method for staying organized and managing multiple accounts?

I utilize a combination of CRM tools and personal organization methods to stay on top of my accounts. This includes setting reminders, prioritizing tasks based on deadlines, and maintaining thorough notes on every interaction. By keeping my pipeline detail-oriented and manageable, I ensure no customer is overlooked and all follow-ups are conducted timely.

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Can you tell us about a time when you turned a dissatisfied customer into a satisfied one?

I once faced a situation where a customer was unhappy due to a delayed shipment. I took immediate ownership of the issue, communicated transparently about the delay, and offered a solution to expedite their order. Additionally, I provided them with a discount on their next purchase. This not only salvaged the relationship but turned them into one of our strongest advocates.

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What do you consider your biggest sales achievement?

My biggest achievement was when I exceeded my sales target by 150% within one quarter by landing a significant account with a national distributor. This involved comprehensive research, a well-crafted presentation, and several strategic meetings to build relationships. This success led to long-term partnerships that greatly benefited the company.

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How do you prepare for a sales meeting with a potential client?

Preparation is essential for successful sales meetings. I start by researching the client’s company, their industry, and any current challenges they might be facing. I tailor my presentation to address their specific needs and prepare questions that foster discussion. This allows me to approach the meeting with confidence and create a constructive dialogue.

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What motivates you as a Sales Account Manager?

I’m deeply motivated by outcomes that positively impact my clients' businesses. Seeing the results of my efforts, whether it’s through enhanced products or excellent service, fuels my drive. Additionally, working in a team environment and collaborating to achieve common goals fosters a motivating atmosphere that I thoroughly enjoy.

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Our purpose is to deliver Better Care for a Better World.

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DATE POSTED
April 7, 2025

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