Global Ecommerce Assistant

As a Global Ecommerce Assistant at KORRES, your primary responsibilities include managing and optimizing the performance of global websites, enhancing the customer journey through CRM strategies, and coordinating trade calendars. You'll also work closely with paid media agencies to ensure campaigns are successful, monitor inventory levels, forecast stock needs, and analyze key performance indicators to inform strategic decisions.

To become a Global Ecommerce Assistant at KORRES, you should have 2-3 years of experience in CRM, paid media, or ecommerce roles. A background in the beauty or skincare industry is preferred, alongside proven expertise in managing a paid media budget. Proficiency in analytics tools like Google Analytics and platforms like Klaviyo is also essential, along with strong communication and collaboration skills.

Success as a Global Ecommerce Assistant at KORRES requires an analytical mindset to interpret financial data effectively, strong problem-solving skills, and excellent communication abilities. You will need to influence cross-functional teams, manage customer data, and have a keen understanding of marketing metrics to drive actionable insights.

KORRES prioritizes an effective customer journey in ecommerce by focusing on personalized communications through CRM strategies and ensuring seamless execution across digital platforms. The Global Ecommerce Assistant plays a crucial role in designing the customer journey, managing promotions, and employing strong data analysis to maximize sales and engagement.

The corporate culture at KORRES is dynamic and collaborative, emphasizing the importance of creativity and contribution in the ecommerce space. As a Global Ecommerce Assistant, you’ll be part of a team that values innovation, analysis, and cross-functional cooperation, fostering an environment where your ideas can directly impact the brand’s global reach.

When answering this question, highlight your experience in overseeing daily ecommerce operations, including any specific strategies you employed to enhance the customer experience and optimize performance. Be sure to mention metrics you tracked to measure success.

Discuss specific CRM tools like Klaviyo, Salesforce, or others you’ve used, emphasizing how they enabled you to personalize customer interactions, segement audiences, and ultimately drive sales. Provide quantitative results to back up your claims.

In your response, focus on a campaign where you took the lead, discussing its objectives, the platforms used (PPC, social media), the results achieved, and any optimization strategies you implemented. Highlight what you learned from the experience.

Talk about your time management strategies and tools you use to stay organized. Describe a system that helps you balance the demands of managing ecommerce, CRM, and trade activities effectively.

Share your methodology for utilizing analytics tools such as Google Analytics to track key metrics and generate reports that provide actionable insights. Mention how you’ve used these insights to inform future strategies or relieve any issues.

Emphasize your communication skills and ability to facilitate meetings, share updates, and align goals across different functions. Provide an example of a successful cross-team collaboration experience.

Discuss your role in monitoring inventory levels, forecasting stock needs, and collaborating with supply chain teams to ensure optimal stock availability. Share specific examples where your input positively impacted stock management.

Give a specific instance where you implemented customer segmentation strategies based on data analysis. Discuss the results and how it affected your company's CRM efforts and ultimate sales.

In your answer, express your admiration for KORRES’ commitment to blending nature and science, and discuss how your values align with their mission. Share your passion for beauty products and how you can contribute to their growth.

Talk about your perspective on current ecommerce trends, such as personalization, sustainability, or direct-to-consumer models. Provide insights on how these trends might apply to KORRES and affect the beauty industry.