Hospitality Associate

As a Hospitality Associate at Level99, you will focus on delivering an extraordinary guest experience by providing tours, answering questions, and ensuring safety. You'll maintain the venue's cleanliness and upkeep, engage in playful interactions with players, and assist in daily operational tasks. Your role is pivotal in showcasing the Level99 concept and upholding brand standards while keeping the environment lively and welcoming for all guests.

To qualify as a Hospitality Associate at Level99, you should possess strong verbal and written communication skills, be able to work a flexible schedule—including weekends—and have the ability to stand or walk for extended periods. While not mandatory, a year of experience in customer service or guest-facing roles can be advantageous. Above all, we seek individuals with a positive attitude and a readiness to learn on the job.

Level99 is an innovative gaming venue that emphasizes fun and creativity, making it an exciting workplace for Hospitality Associates. You'll work with a talented team dedicated to providing exceptional service, constantly engaging with enthusiastic guests. Our team culture values laughter, joy, and a shared passion for entertainment, making every day full of energy and rewarding experiences.

A Hospitality Associate plays a crucial role in enhancing guest satisfaction at Level99 by prioritizing the guest experience and being proactive in meeting their needs. This includes fun interactions, maintaining venue cleanliness, and ensuring safety protocols are followed, all while being approachable and friendly. Your ability to create a welcoming environment will greatly impact guests' enjoyment and willingness to return.

The ideal work environment for a Hospitality Associate at Level99 is fast-paced, energetic, and ever-changing. You’ll be surrounded by colleagues and guests who value creativity and fun, allowing you to thrive in a setting where your upbeat personality and customer service skills can shine. Flexibility and a love for learning are key, as each shift presents new challenges and opportunities to engage with players.

To create a positive guest experience, I would prioritize friendliness and attentiveness, ensuring that guests feel welcomed from the moment they enter. I would actively engage with guests, offer assistance during their visit, and anticipate their needs. Building rapport is key, so sharing enthusiasm about the games and challenges while being a reliable source of information can enhance their overall experience.

In a difficult guest situation, I would remain calm and listen attentively to the guest's concerns. I would empathize with their feelings, assure them I would help, and work to resolve the issue swiftly. Open communication and a positive attitude are critical when overcoming challenges, as it shows the guest that their satisfaction is my priority.

To maintain cleanliness in a busy venue, I would set specific cleanliness standards for myself and the team, regularly perform routine checks, and encourage team members to do the same. I would also remain vigilant during busy hours, tackling small tasks such as picking up litter or wiping down surfaces immediately to ensure a tidy environment for our guests.

During peak hours, I would prioritize tasks based on urgency and guest needs. For example, I would focus on guest interactions and safety first, while also addressing operational needs such as cleaning or stocking supplies as time allows. Maintaining open communication with my team ensures tasks are managed efficiently while keeping guest satisfaction at the forefront.

My motivation to work in a hospitality role stems from my passion for providing excellent customer service and creating enjoyable experiences for guests. I find fulfillment in making people smile and ensuring they have a great time. This role at Level99 offers a unique opportunity to blend fun and service, and I am excited to contribute to an environment where guests can create lasting memories.

Engaging with guests to enhance their experience involves being approachable, friendly, and attentive. I would initiate conversations, ask about their interests, and make personalized recommendations based on their preferences. Showing genuine passion for the venue and the activities offered can spark excitement, making guests feel included and invested in their experience.

The most important skills for a Hospitality Associate include strong communication and interpersonal skills, a positive attitude, and the ability to handle difficult situations gracefully. Problem-solving skills are also crucial, as they allow for quick thinking in dynamic environments. Additionally, being a team player and adaptable to change helps maintain a harmonious atmosphere within the venue.

I would promote the Level99 brand through my enthusiasm and positive interactions with guests. Talking about the unique aspects of Level99, like our array of games and award-winning restaurant, is key. I would also highlight any special events or promotions, helping guests understand why Level99 is the perfect place for fun and entertainment, ultimately encouraging them to return.

In fast-paced and dynamic environments, I thrive on staying organized and focused prioritizing tasks as they arise. Keeping a calm demeanor allows me to handle various situations effectively, ensuring that I maintain high service standards even under pressure. I also value teamwork, as collaborating with my colleagues can help manage workloads during busy periods.

Level99 stands out due to its unique blend of physical and mental challenges designed for adults in a vibrant environment. Our commitment to guest experience, combined with an engaging atmosphere and an excellent culinary offering, helps create memorable moments for players. The innovative approach to entertainment makes Level99 not just a venue, but an exciting adventure for all visitors.