LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for individuals with a passion to deliver exceptional customer service to our employees from Hire to Retire lifecycle. You will serve as the first point of contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!
Responsibilities:
Provide exceptional customer service for LinkedIn’s employees by answering frequently asked HR questions, predominantly tier two and tier three complex cases.
Execute on HR Operations rhythm of the business activities and tasks.
Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services.
Meet established quality and resolution times for all assigned support tickets.
Recognize when to escalate issues and follow applicable escalation and bug tracking protocols.
Ensure data and information is complete and accurate in multiple HR Tools
Ensure LinkedIn remains compliant with all relevant federal, state, and local legal requirements.
Complete data integrity audits to identify and prevent negative impacts to LinkedIn.
Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective.
Understand how to follow and promote adherence to processes and policies.
Support cross functional training
Develop yourself as an SME and represent HR Ops on projects and continuous improvement initiatives.
Basic Qualifications:
4+ year of HR Operations / HR Shared Services experience supporting EMEA and LATAM countries.
Preferred Qualifications:
BA/BS degree in HR or a related field
Experience with Workday, SmartRecruiters, or ServiceNow
Experience with data management
Knowledge & experience using Microsoft SharePoint
Basic knowledge of Excel formulas & functionalities
Excellent communication, interpersonal and project management skills
Ability to drive programs independently and build relationships at all levels of the organization and management
Great problem solving and customer service skills.
Suggested Skills:
Customer Service
Collaboration & Communication
Time Management
Critical thinking & attention to detail
Prioritization
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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Are you ready to take your skills to the next level as an HR Operations Analyst at LinkedIn in Dublin, Ireland? At LinkedIn, we're all about creating economic opportunities for everyone. As an HR Operations Analyst, you'll be the go-to person for our employees, helping them navigate their HR questions and processes from hire to retire. With your exceptional customer service skills, you'll tackle complex tier two and tier three cases, ensuring that our employees have a seamless experience. You’ll be executing essential HR operations tasks and supporting our internal stakeholders in implementing various HR programs, policies, and tools. Your keen attention to detail will shine as you ensure data accuracy across multiple HR platforms, while your familiarity with compliance regulations will help us meet all legal requirements. We win together, and as a great collaborator, you’ll support cross-functional training and participate in continuous improvement initiatives. Thanks to our hybrid work approach, you can enjoy the flexibility of working from home and visiting our office when needed. If you’re passionate about building relationships and enhancing employee experiences, come join us at LinkedIn and help us reshape how the world works!
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