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HR Operations Analyst - job 2 of 2

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for individuals with a passion to deliver exceptional customer service to our employees from Hire to Retire lifecycle. You will serve as the first point of contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!  

Responsibilities: 

  • Provide exceptional customer service for LinkedIn’s employees by answering frequently asked HR questions, predominantly tier two and tier three complex cases. 

  • Execute on HR Operations rhythm of the business activities and tasks. 

  • Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services.  

  • Meet established quality and resolution times for all assigned support tickets.  

  • Recognize when to escalate issues and follow applicable escalation and bug tracking protocols. 

  • Ensure data and information is complete and accurate in multiple HR Tools 

  • Ensure LinkedIn remains compliant with all relevant federal, state, and local legal requirements. 

  • Complete data integrity audits to identify and prevent negative impacts to LinkedIn. 

  • Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective.  

  • Understand how to follow and promote adherence to processes and policies. 

  • Support cross functional training 

  • Develop yourself as an SME and represent HR Ops on projects and continuous improvement initiatives.  

 

Qualifications

Basic Qualifications: 

  • 4+ year of HR Operations / HR Shared Services experience supporting EMEA and LATAM countries. 

Preferred Qualifications: 

  • BA/BS degree in HR or a related field 

  • Experience with Workday, SmartRecruiters, or ServiceNow 

  • Experience with data management 

  • Knowledge & experience using Microsoft SharePoint 

  • Basic knowledge of Excel formulas & functionalities 

  • Excellent communication, interpersonal and project management skills 

  • Ability to drive programs independently and build relationships at all levels of the organization and management  

  • Great problem solving and customer service skills.  

Suggested Skills: 

  • Customer Service 

  • Collaboration & Communication  

  • Time Management 

  • Critical thinking & attention to detail 

  • Prioritization 

 

Additional Information

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About HR Operations Analyst , LinkedIn

Are you ready to take your skills to the next level as an HR Operations Analyst at LinkedIn in Dublin, Ireland? At LinkedIn, we're all about creating economic opportunities for everyone. As an HR Operations Analyst, you'll be the go-to person for our employees, helping them navigate their HR questions and processes from hire to retire. With your exceptional customer service skills, you'll tackle complex tier two and tier three cases, ensuring that our employees have a seamless experience. You’ll be executing essential HR operations tasks and supporting our internal stakeholders in implementing various HR programs, policies, and tools. Your keen attention to detail will shine as you ensure data accuracy across multiple HR platforms, while your familiarity with compliance regulations will help us meet all legal requirements. We win together, and as a great collaborator, you’ll support cross-functional training and participate in continuous improvement initiatives. Thanks to our hybrid work approach, you can enjoy the flexibility of working from home and visiting our office when needed. If you’re passionate about building relationships and enhancing employee experiences, come join us at LinkedIn and help us reshape how the world works!

Frequently Asked Questions (FAQs) for HR Operations Analyst Role at LinkedIn
What are the key responsibilities of the HR Operations Analyst at LinkedIn?

As an HR Operations Analyst at LinkedIn, you will provide exceptional customer service for employees, manage HR inquiries, and support the implementation of various HR programs and processes. Your role will involve executing HR operations activities, ensuring data accuracy in HR tools, and building valuable relationships across the organization.

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What qualifications are necessary for the HR Operations Analyst position at LinkedIn?

The ideal candidate for the HR Operations Analyst role at LinkedIn should have over 4 years of experience in HR Operations or shared services, particularly in EMEA and LATAM. A BA/BS degree in HR or a related field is preferred, alongside experience using HR tools such as Workday and data management skills. Excellent communication and problem-solving abilities are also essential.

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How does LinkedIn support its HR Operations Analyst employees?

At LinkedIn, we believe in investing in our employees' growth. As an HR Operations Analyst, you will benefit from continuous training and development, opportunities for collaboration, and a supportive work environment that promotes innovation and inclusivity.

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What tools and technologies will the HR Operations Analyst use at LinkedIn?

In the HR Operations Analyst role at LinkedIn, you will work with various HR tools, including Workday, SmartRecruiters, and ServiceNow, alongside Microsoft SharePoint for data management. Familiarity with Excel formulas will also be beneficial in handling HR-related data.

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What does the career path look like for an HR Operations Analyst at LinkedIn?

The HR Operations Analyst position at LinkedIn offers a fantastic career trajectory. Employees can grow into specialized HR roles, management positions, or expand their expertise into related areas within the organization, with ample opportunities for continuous learning and development along the way.

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Common Interview Questions for HR Operations Analyst
Can you describe your experience in HR Operations?

Be prepared to discuss your specific HR Operations experience, focusing on the types of processes you've managed, the HR tools you've used, and how you've ensured compliance and data integrity in your previous roles.

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How do you handle complex HR queries from employees?

Discuss your problem-solving strategies, giving examples of how you've successfully navigated complex queries while maintaining a customer-oriented approach and ensuring timely resolution.

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What HR tools are you familiar with, and how have you used them?

Mention tools like Workday or ServiceNow, detailing your experience with each and how they have helped you streamline HR processes or improve data management in past roles.

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How do you ensure data accuracy in HR systems?

Emphasize your attention to detail by discussing techniques you use for data entry, conducting audits, and your approach to maintaining data integrity in HR tools.

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Describe a time when you had to escalate an HR issue.

Provide a specific example and discuss your judgment in assessing the issue's complexity, how you communicated it to the necessary parties, and the outcome of your decision to escalate.

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What steps do you take to ensure compliance with HR policies?

Talk about the importance of understanding legislation and internal policies, regular training sessions, and how you have contributed to compliance adherence in your previous positions.

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Can you share an instance where you improved an HR process?

Share a brief case study of the HR process you improved, what changes you made, and how the changes impacted operational efficiency and employee satisfaction.

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How do you prioritize tasks in a fast-paced HR environment?

Elaborate on your time management skills and the techniques you apply to prioritize tasks, such as establishing deadlines and maintaining flexibility to adapt to new requests.

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What do you think is the role of technology in HR Operations?

Discuss how technology streamlines HR tasks, facilitates communication, improves data management, and enhances the overall employee experience in HR operations.

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How do you approach team collaboration in an HR role?

Describe your teamwork philosophy, emphasizing active communication, respect for diverse perspectives, and how collaboration contributes to meeting HR objectives.

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DATE POSTED
April 17, 2025

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