Product Operations Specialist

As a Product Operations Specialist at LoopMe, your main responsibilities will include managing the Curated Deals Library by adding and updating deals, collaborating with Client Services to ensure successful deal implementation, analyzing demand trends and ad spend, and supporting revenue mapping for sellers. Additionally, you will contribute to the development of our Curated Deals Generative AI Assistant, assist in shaping the product roadmap, and perform quality assurance for new features.

To excel as a Product Operations Specialist at LoopMe, you should have proven experience handling large spreadsheets for operational management, coupled with strong communication skills for effective collaboration across teams. While not mandatory, familiarity with business intelligence tools like Tableau, QA testing, and experience with Private Marketplace Deals on DSPs can be beneficial.

The role of a Product Operations Specialist at LoopMe is foundational for paving your way into product management. By managing the Curated Deals Library, analyzing trends, and partnering on strategic roadmaps, you’ll gain hands-on experience and insights into product lifecycle management that will help prepare you for more advanced product management roles in the future.

At LoopMe, a Product Operations Specialist has numerous growth opportunities, especially through exposure to innovative tools and technologies. You'll gain first-hand experience collaborating with various departments, contributing to AI developments, and crafting the product strategy, all of which will enhance your skills and position you for future product management roles.

LoopMe offers its Product Operations Specialists an exciting array of benefits, including a dynamic work environment, opportunities for skill development, flexible working arrangements, an annual performance bonus of up to 8%, and the unique advantage of a one-month workation, allowing you to work from anywhere in the world. You'll also have access to our multikafeteria, promoting a work-life balance.

In managing the Curated Deals Library, I would focus on regular updates, ensuring the relevance of deals by collaborating with marketing, and utilizing analytics to monitor performance and identify trends. Establishing clear communication with Client Services would also be critical for successful implementations.

To handle data analysis effectively, I prioritize using business intelligence tools to extract insights efficiently. I establish KPIs aligned with product objectives, analyze trends regularly, and present findings to team members to inform strategic decisions swiftly.

My experience with cross-team collaboration has involved regular meetings with marketing, sales, and client services teams to align our strategies. I make a point to actively listen, engage stakeholders in decision-making, and communicate project updates to ensure everyone is on the same page.

To identify growth opportunities, I would continuously analyze trends from DSPs and assess customer feedback. I would also gather insights from client success stories and performance metrics, presenting actionable recommendations based on these analyses.

Quality assurance in product operations involves establishing clear testing protocols and conducting rigorous checks before any new features are launched. I believe in maintaining a feedback loop, gathering insights from users after implementation, and making adjustments where necessary.

In my previous role, I frequently managed Private Marketplace Deals, optimizing their performance by conducting thorough analyses and ensuring accurate targeting. I partnered with teams to build site lists that maximized audience reach and relevance.

Prioritization involves assessing the urgency and impact of tasks. I typically use a matrix to categorize tasks based on deadlines and importance while ensuring consistent communication with stakeholders so that everyone is aligned on priorities.

One time, I suggested a feature to enhance user navigability in our product. After gathering user feedback and collaborating with developers, we implemented it successfully, resulting in a measurable increase in user retention and satisfaction.

I have hands-on experience with generative AI tools like ChatGPT, where I actively engaged in prompt engineering by designing tests and evaluating responses, which informed our team's iterations and improvements.

I am highly motivated by the dynamic nature of product operations. The opportunity to analyze data, facilitate collaboration among teams, and see the direct impact of my work on product success provides immense satisfaction and drives me to excel every day.