Engager

As an Engager at Lucid Hearing, you will be tasked with interacting closely with members at Sam's Club, directing them to our hearing aid center, and assisting in scheduling hearing tests. Your daily duties will involve making 30-50 outbound calls and ensuring a minimum of four scheduled tests for our specialists. It’s a role that combines sales with genuine customer support, aimed at helping individuals discover the hearing solutions that best suit their needs.

To thrive as an Engager at Lucid Hearing, candidates should have a strong willingness to learn and grow within our organization. While sales experience and appointment scheduling may be preferred, what’s most critical is your ability to communicate effectively and your passion for educating patients about hearing health. Being energetic and outgoing is a must, as your role involves engaging directly with customers.

The Engager position at Lucid Hearing requires full-time commitment, working from Tuesday to Saturday, with hours from 9 am to 6 pm. This schedule is designed to maximize customer interactions during peak shopping times, ensuring you can effectively assist members in finding the right hearing solutions.

Working as an Engager at Lucid Hearing comes with a host of benefits. Employees receive medical, dental, and vision insurance coverage, along with paid time off and company-paid holidays. There’s also a 401(k) plan with employer matching and access to professional development opportunities. We believe in investing in our team's growth to help you become a leader in the field.

At Lucid Hearing, we highly value our team members and provide numerous career growth opportunities. By excelling in your role as an Engager, you'll gain skills and experience that can lead to advancement within the company. Whether it’s through continual professional development, leadership programs, or an Associate Product Discount system, we support your journey to success.

In answering this question, emphasize your past roles where you've engaged with customers, highlighting how you identified their needs and provided tailored solutions. Focus on a specific example that showcases your communication skills and the positive outcomes of those interactions.

When dealing with objections, it’s crucial to listen actively to the customer's concerns and empathize with their situation. Share an example of a time when you addressed a customer's doubt, explaining how you provided information and reassurance that ultimately led to a successful sale.

To secure appointments effectively, combine your sales knowledge with empathy. Discuss how you would use your outbound calling strategy, actively engaging members with the benefits of testing while addressing any hesitations they may have. Show enthusiasm about helping others discover solutions to their hearing concerns.

Prioritization is key in a busy environment. Mention your ability to create a to-do list, focusing on urgent tasks like scheduling tests or making calls while remaining flexible to adapt as new situations arise. Highlight your time management skills and how you've succeeded in similar fast-paced roles.

Share a specific example of when you successfully educated a customer about a particular product or service. Focus on how you tailored your explanation to their level of understanding and needs, leading to a positive outcome, such as a purchase or positive feedback.

Express your passion for helping others, particularly in how improved hearing can transform an individual's quality of life. Relate your enthusiasm to Lucid Hearing’s mission of giving the gift of hearing, and share any relevant personal experiences that highlight your motivation.

Effective communication is vital in any role. Explain that you prioritize transparency and regular check-ins with your team members and supervisors, encouraging a collaborative team environment. Mention any tools or methods you've used to facilitate this communication.

Reflect on how your skills align with the responsibilities and mission of Lucid Hearing. Discuss your relevant experience, your people-oriented personality, and how your sales abilities can help the team meet its goals, enhancing the customer experience at the same time.

Addressing dissatisfaction involves listening to the customer's concerns and taking immediate steps to resolve the issue. Illustrate this with a previous experience, showing how you offered solutions, and effective follow-ups to ensure customer satisfaction.

Share your long-term career goals and how they align with the opportunities at Lucid Hearing. Talk about aspirations for professional growth, leadership development, and how you see this position as a stepping stone toward achieving those goals within the company.