Manager, International Provider Relations

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

This dynamic role involves the recruitment, onboarding, and ongoing management of contracted mental health counselors. Under the guidance of the Director of International Workplace Health Operations you will oversee assigned operations, ensuring that providers are trained and have ongoing support with regards to our administrative systems. Lyra Health is looking for a person with operations and provider relations experience who is energized by engaging with clinicians, building and managing relationships as well as improving the overall provider experience. Experience working with international providers is preferred. This is a people leader role with direct management of a small team. You should be an organized, personable manager who is comfortable with ambiguity, willing to dig in to solve complex problems, naturally collaborative and passionate about making a difference.

• Serve as people manager to small operational team
• Develop a tactical/operational plan for the team, prioritizing work and delegating effectively across team members Works with the manager to adjust the team roadmap as needed
• Responsible for team performance and associated program metrics
• Achieve or exceed KPIs related to provider relations, including: provider engagement, connected calendar adoption, in person availability, available appointment slots, diversity characteristics
• Lead, develop and execute strategies to enable and engage international providers outside the United States, with a holistic focus from planning for network adequacy, recruitment, contracting, onboarding, and orientation, to ongoing relationship management, to network performance
• Optimize our provider network to maximize network adequacy and ensure providers recognize and appreciate the value Lyra brings to them
• Ensure Lyra has accurate provider records while managing the timeliness and cost of onboarding and maintaining provider information
• Actively support provider onboarding and enablement in collaboration with team
• Interpret data and continually work to optimize network
• Manage implementations of new country launches with local partner providers
• Proactively identify workflow problems, gaps and inefficiencies and implement solutions including process and policy revisions
• Have solid operational skills; ability to recognize workflow problems and redesign and document new processes and workflows

• 8+ years provider relations and/or management clinical operations work experience with a Bachelor's degree, Masters degree preferred
• Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in network adequacy and use of technology
• Strong analytical, written and verbal cross-cultural communication skills; able to skillfully adjust communications for different audiences to influence coordinated action
• Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
• Ability to prioritize and balance multiple provider types and provider demands
• Prior experience working in a technology environment a plus

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."