Site Lead & Head of Customs Operations Poland

The Site Lead & Head of Customs Operations at Maersk is responsible for ensuring high-quality customs process execution and managing team performance. Key tasks include driving continuous improvement initiatives, maintaining compliance with local customs requirements, managing operational costs, and overseeing site leadership and employee engagement.

Candidates for the Site Lead & Head of Customs Operations role at Maersk should possess strong leadership skills, extensive experience in customs operations, and a solid understanding of local regulations. A background in logistics management and proven capabilities in team development and crisis management are also vital for success in this role.

Maersk promotes employee engagement through various initiatives led by the Site Lead & Head of Customs Operations. These include overseeing Connection survey results, conducting site events, and collaborating with HR teams to create an empowering work environment that attracts and develops talent.

A successful Site Lead & Head of Customs Operations at Maersk embodies strong leadership qualities, excellent communication skills, a commitment to compliance and safety, and the ability to adapt to changing dynamics in customs operations. A focus on team development and operational excellence is equally essential.

The Site Lead & Head of Customs Operations at Maersk plays a crucial role in creating a pathway for career development by attracting and mentoring talent while fostering a culture of continuous improvement and capability building, which encourages team members to grow professionally within the organization.

When answering this question, provide specific examples from your previous roles where you ensured compliance and efficiency in customs processes. Mention the measures you implemented for continuous improvement and any challenges you faced.

Demonstrate your problem-solving skills by outlining a step-by-step approach to resolving a compliance issue. Discuss how you would engage your team, assess the situation, and implement corrective actions while keeping stakeholders informed.

Share your vision for team building, including strategies for talent acquisition, mentoring, and fostering an inclusive environment. Highlight examples of past experiences where you successfully developed a team's capabilities.

Discuss your approach to task prioritization, emphasizing your ability to balance urgent issues with ongoing projects. Explain how you assess operational metrics to inform your prioritization process.

Mention any familiarity with industry-specific software and technology that aids in customs processes. Discuss how these tools facilitate efficiency and compliance, along with any experience you have in implementing new technologies.

Explain the key performance indicators (KPIs) you value and how you track them. Share examples of how you've used these metrics to drive performance improvements and operational excellence.

Provide an example of a crisis you faced, detailing how you assessed the situation, made decisions, and communicated with your team and stakeholders. Highlight the importance of collaboration and compliance during your resolution process.

Discuss the protocols you establish to guarantee compliance with safety regulations. Highlight any past initiatives you’ve implemented that not only improved safety but also fostered awareness among the team.

Emphasize the importance of receiving and acting on employee feedback in your leadership approach. Share instances where feedback has led to improvements in operations or team dynamics.

Talk about the resources you use to stay updated on customs regulations, including attending industry seminars, participating in professional networks, and leveraging technology to ensure you’re informed about the latest compliance requirements.