Cloud Engineer III

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Cloud Platform Engineer III is part of the Cloud Ecosystem team in Global Technology Infrastructure & Operations. The role reports to the Senior Manager of Cloud SRE and is responsible for enabling SRE principles in Cloud Operations. As a Cloud Engineer, you will play a pivotal role in crafting the definition, vision, design, road map and development of product features from beginning to end. You will support the Digital, Data, Engineering, and Restaurant development teams by delivering a scalable, resilient, and secure Cloud DevOps Pipeline and supporting tooling.

This is a great opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Automate the provisioning of cloud resources
• Propose and implement process improvements to move team to IaaS principles
• Research, analyze, design, develop and support high-quality automation workflows in the cloud platform that are appropriate for business and technology strategies.
• While embedding with teams, strategize, consult, and prototype alongside other engineers to implement standard methodologies and solutions for applications applying CI/CD and the cloud.
• Drive proof of concepts and conduct technical feasibility studies for business requirements.
• Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.
• Strive to provide internal and external customers with excellent customer service and premier service.
• Effectively communicate project health, risks and issues to the program stakeholders, sponsors and management teams.
• Resolve most conflicts between timeline, budget, and scope independently but intuitively escalate sophisticated or consequential issues to senior management.
• Identify and direct changes through appropriate review and approval mechanisms.
• Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
• Work well in an agile environment
• Build, implement, and support tools that improve customer experience.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $$129,800- $165,490 per year 

• 5+ years of Cloud development and support experience such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) and a Bachelor’s degree or 3 years relevant experience and a Master’s degree.
• Demonstrated ability to provide architectural design, leadership, management, and mentoring to team members.
• Experience developing design specifications, test plans, and protocols.
• Experience working in cross functional team and managing external vendors
• Associate AWS certifications (e.g. Developer, Solution Architect, or SysOps Administrator Associate).
• Good knowledge of IaaS and PaaS offerings in AWS and Azure
• Good knowledge of Infrastructure-as-Code and associated technologies (e.g. repos, pipelines, Terraform, etc.).
• Strong desire to automate everything you touch.
• Must be diligent to details, organized, self-motivated, and driven.
• Ability to create system and process flow diagrams, data flow diagrams, sequence and UML diagrams, inter and intra system dependencies within the functional domain and across them
• Excellent written and oral communication skills with ability to communicate effectively with technical and non-technical staff.
• Defines and promotes best practices; cultivates a culture of innovation and learning, including willingness to instruct and coach in a cloud training program as needed.
• Demonstrated strong analytic and problem-solving abilities.
• Advanced ability to manage multiple projects simultaneously.  Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family. 

  Preferred Qualifications:

• Experience in multiple programming languages like Python, C#, Java, JavaScript, Ruby on rails etc. along with NoSQL, SQL technologies
• Experience working with data and promoting a data-driven mindset
• Intermediate Azure certifications (e.g. AZ-100, AZ-104, AZ-500, etc.)
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.