Manager Tech Lead

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Manager, Technical Lead partners with Product Management to determine the right “how” of building the product (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers/squad members/vendors. They lead the output (quality and efficiency) of external vendor squads to ensure the deliverables meet the standards required by McDonald’s. They actively partner with their product counterpart to build the right product roadmap. They are responsible for owning and maintaining the right architectural designs for all data integrations. This position reports to the Director, Tech Lead.

Accountabilities & Responsibilities:

Support Product Feature Definition and Tech Debt Backlog Preparation:

• In partnership with the product team, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epics into user stories for the development team to work on, as well as backlog refinement processes.
• Responsible for managing tech debt backlog and driving scalable solutions to support business needs, with a deep technical understanding of data integrations and related technologies

Attend All Team Agile Ceremonies and Act as Leader of the Software Development/Build Team:

• Lead technical solutioning and development of features, including building analytics and observability capabilities.
• Accountable for the deployment of new features, QA, push to production, and defect remediation.
• Ensure code development aligns with architectural, quality, and security standards and best practices.
• Maintain documentation standards for all software and lead acceptance criteria validation of development work.
• Ensure product delivery is done to a high standard with dedication to latency, scalability, extensibility, and security.

Lead the Output (Quality and Efficiency) of External Vendor Squads:

• Ensure delivery within company standards and best practices, including vendor management.

Continuous Improvement and Feedback:

• Champion a culture of continuous improvement by soliciting feedback from customers, internal partners, and team members.

Identify Core Problems or Opportunities Within Business Processes:

• Lead technical discussions with experts like architects while also working with non-technical counterparts.
• Encourage end-user understanding and adoption of global solutions.
• Influence without authority to drive outcomes and solve complex technical challenges.

People Management and Mentorship:

• Lead and mentor a team of associate tech leads, fostering a collaborative and high-performance work environment.
• Provide regular feedback, coaching, and professional development opportunities to team members.
• Manage team dynamics and resolve conflicts to ensure a productive and positive team culture.
• Set clear goals and expectations, and monitor team performance to ensure alignment with organizational objectives.

Willingness and Ability to Live the Company Values Every Day:

•  Serve, Inclusion, Integrity, Community, and Family.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $129,800 - $165,490 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Basic Qualifications:

• Bachelor’s degree in computer science/engineering preferred or equivalent work experience in hands-on technology environment.
• 6+ years of software development experience, with knowledge of Agile software development processes, including application of Agile techniques and delivery practices, and promoting adoption of Agile methodologies to secure a dedicated mindset in product teams.
• Strong communication skills with the ability to explain sophisticated technical decisions to non-technical collaborators.
• Excellent understanding of the latest development technologies.
• Familiar with partnering with collaborators across an at-scale, sophisticated, global organization setup.
• Strong positive thinking skills that include creating a safe environment to learn, challenge, accept risk-taking, and a willingness to be wrong.
• Ability to navigate complex matrix organization structures.

Preferred Qualifications:

• 2+ years of people management experience is a plus.
• Experience leading a team of engineers is a plus.
• Proficiency in the latest microservice and API architectures and technologies is a plus.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.