Employee Experience Coordinator Bi-Lingual Preferred

The Employee Experience Coordinator in Hickory is primarily responsible for providing HR guidance to employees, analyzing turnover and attendance, supporting supervisors with payroll systems, facilitating employee engagement initiatives, and ensuring compliance with policies. They are the point of contact for employees needing information on resources and benefits, making them crucial in fostering a positive company culture.

To qualify for the Employee Experience Coordinator role at our Hickory location, candidates should possess a basic knowledge of Microsoft Office, specifically being intermediate in Excel. Bilingual skills in English and Spanish are preferred, alongside strong customer service skills, organizational abilities, the capacity to multi-task effectively, and excellent written and verbal communication skills.

The Employee Experience Coordinator can enhance employee retention by performing analyses on turnover data to identify trends, facilitating exit interviews, promoting employee engagement programs, and driving open communication within the workplace. These initiatives can create a supportive environment that increases job satisfaction and organizational commitment.

The Employee Experience Coordinator position in Hickory is scheduled to work Sunday through Thursday from 10 am to 7 pm. However, candidates should be aware that schedules may change as needed to align with business operations.

The Employee Experience Coordinator will engage in various activities designed to promote a positive company culture, including supporting employee recognition programs, assisting in new hire orientations, facilitating wellness initiatives, and conducting employee experience surveys. These efforts help ensure that employees feel valued and engaged within the organization.

When answering this question, share specific examples of how you've managed employee relations issues. Highlight your ability to listen actively, provide support, and escalate issues when necessary, showcasing your problem-solving skills in fostering a positive work environment.

Discuss your methodical approach to turnover analysis, emphasizing data collection and interpretations. You might mention tools you've used, metrics you track, and how you leverage this information to develop strategies to improve employee retention.

Outline various strategies you've used to boost employee engagement, such as creating feedback mechanisms, implementing recognition programs, and conducting regular surveys. Demonstrate how these strategies have led to measurable improvements in the workplace.

Explain your organization strategies, such as prioritizing tasks, using scheduling tools, and employing project management techniques. Provide examples of how these practices have helped you meet deadlines and maintain efficiency in a busy work environment.

Provide a detailed account of a challenging HR situation, illustrating your negotiation and conflict-resolution skills. Explain the steps you took to address the issue and the successful outcome, reinforcing your capabilities as an Employee Experience Coordinator.

Emphasize the importance of clear, transparent communication in the Employee Experience Coordinator role. Discuss how effective communication fosters trust, helps clarify employee concerns, and promotes a collaborative work environment.

Detail your experience with payroll systems like Logile or PeopleSoft, focusing on your familiarity with handling discrepancies and your ability to assist employees in navigating these systems effectively.

Share specific ideas you have to promote wellness initiatives within the company. Highlight previous experiences of running wellness programs or providing support for those initiatives and how it led to better employee well-being.

Describe the methods you apply to remain compliant with HR regulations, such as regularly reviewing policies, conducting training sessions, and maintaining accurate documentation. Provide examples of how you’ve handled compliance checks in previous roles.

Discuss the value of bilingual communication in fostering inclusivity, facilitating better employee interactions, and addressing diverse employee needs in multicultural environments. Provide examples of how your language skills have benefited previous workplaces.