Manager, Talent Operations

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

This position is part of the Talent Operations team ensuring that all processes translated into data flows through HR technologies work seamlessly to deliver meaningful, integrated insights of talent strategy. By acting as a critical bridge between Global Business Practices while designing effective service delivery, Talent Ops enhances interconnectedness across operations (processes), technology, and analytics.

Key Responsibilities:

• Deeply understand the holistic business, organizational and talent context / needs, and help shape the roadmap for this foundational ecosystem, in conjunction with Talent strategy.  

• Ensure alignment with the Netflix House Program Manager to align on the roadmap and deliverable dates

• Identify with policy owners, process designers, and tech teams to ensure successful UAT cycles, including planning, organizing, defining success criteria, and managing defects

• Identify functional owners for their respective areas who will be accountable and responsible for their unit test scripts and collaborate with partner teams on end-to-end script creation

• Ensure cross-functional collaboration for script creation, so both updated processes and systems are tested and documented together

• Maintain test consistency across teams, including templates, success criteria, execution, etc.

• Define defect reporting, tracking, and resolution processes

• Work with functional owners to identify, prepare, and monitor testers for their areas

• Provide training and continual communication for UAT (or with Subject Matter Experts to provide training)

• Monitor and track UAT success; keep the Netflix House Program Manager abreast on progress, risks, and issues

• E2E scripts: Partner with workstream leads to establish end-to-end test scripts with success criteria and proper sequencing

Ideal candidate expected to have:

• 5+ years of complex operations experience and programs/or projects management

• Proven experience in delivering complex global programs and/or projects involving the HCM platform (ATS, HRIS, etc.)(experience with Workday and Eightfold is a plus).

• Experience leading agile and design thinking workflows and operating methods.

• Strong global and cross-functional collaboration and proven exceptional group process and facilitation skills.

• Strong critical thinking and communication skills to connect the dots and share the impact of your recommendation

• Strong business acumen, including strong problem-solving skills, high judgment, critical thinking, and analysis.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is  $230,000 - $530,000

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix has a unique culture and environment.  Learn more here. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.