Dutch Speaking Customer Support for Logistics & Shipping Department

As a Dutch Speaking Customer Support Agent at Mercier Consultancy Bulgaria, your primary responsibilities include managing customer inquiries via phone, email, and chat, providing accurate information on shipment tracking and delivery times, and assisting customers in resolving logistical issues. You will also collaborate with warehouse teams to ensure smooth communication and help document interactions to drive continuous improvement in service quality.

To qualify for the Dutch Speaking Customer Support position at Mercier Consultancy Bulgaria, candidates should be fluent in Dutch and English, both written and spoken. Experience in customer support is preferred, especially within logistics or shipping sectors. Additionally, strong communication skills, problem-solving abilities, and familiarity with logistics software and CRM tools are advantageous.

Mercier Consultancy Bulgaria offers fully paid training for the Dutch Speaking Customer Support position. This training ensures that you are well-prepared to handle customer inquiries and logistics concerns confidently, setting you up for success within our dynamic team.

Yes! Mercier Consultancy Bulgaria is committed to nurturing talent and supporting career development. As a Dutch Speaking Customer Support Agent, you will gain valuable experience in logistics and customer service that can lead to opportunities for advancement within the company.

Dutch Speaking Customer Support Agents at Mercier Consultancy Bulgaria enjoy a competitive monthly salary, performance bonuses, fully paid training, paid relocation packages, health insurance, and additional salaries per year, among other benefits. These offerings demonstrate our commitment to attracting and retaining top talent in our organization.

To handle a difficult customer inquiry, I would first actively listen to their concern to fully understand the issue. Then, I would empathize with their situation and calmly explain how I can assist them. It's essential to remain patient and provide clear solutions, ensuring that the customer feels heard and valued throughout the interaction.

In a previous role, I handled a situation where a customer’s shipment was delayed. I ensured to communicate openly with the customer, explaining the reasons for the delay and the steps I was taking to expedite the process. By keeping them updated and providing a timeline for resolution, I was able to restore their trust and satisfaction.

I have experience using CRM tools like Zendesk for managing customer interactions, as well as logistics software such as SAP to track shipments and deliveries efficiently. Leveraging these tools helps in providing timely and accurate information to customers.

I prioritize tasks based on urgency and the complexity of inquiries. For instance, if a shipment is critically delayed, I address that first. I also make use of organizational tools and techniques, such as creating a checklist, to ensure that I manage my time effectively while responding to all inquiries in a timely fashion.

Effective communication is vital in customer support as it establishes trust and ensures customers feel understood. Clear communication helps in conveying important information, solving issues quickly, and providing a seamless service experience, which ultimately leads to higher customer satisfaction and loyalty.

To remain updated on shipping regulations, I regularly participate in online courses and workshops, subscribe to industry newsletters, and engage in discussions with colleagues and experts in the field. Staying informed allows me to provide accurate information to customers continuously.

In situations where I don’t know the answer, I would acknowledge the uncertainty but reassure the customer that I will find the necessary information. I would then take the initiative to consult with colleagues or access available resources to provide a timely and accurate response.

In my previous position, we experienced a sudden surge in customer inquiries during peak shipping season. I adapted by prioritizing tasks based on urgency and leveraging my communication skills to manage customer expectations, ensuring that each inquiry received attention without compromising service quality.

Team collaboration in customer support is crucial as it enables seamless sharing of information between departments. For example, working closely with warehouse teams allows me to provide customers with real-time updates about their shipments, enhancing overall service delivery and ensuring customer satisfaction.

I am motivated by the opportunity to solve customer problems and make a positive impact on their experience. Knowing that my assistance can enhance their logistics journey drives me to excel in my role, as well as the dynamic nature of the logistics industry which constantly presents new challenges and learning opportunities.