Portuguese Speaking Customer Support for Online Pharmacy & Telemedicine Departme

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you will handle customer inquiries via phone, chat, and email, assisting clients with pharmacy orders and telemedicine services. Your role will also include documenting interactions in our CRM system, educating customers on using the online platform, and collaborating with healthcare professionals to resolve issues. Your passion for healthcare and commitment to customer service will be crucial as you support our Portuguese-speaking clients.

To apply for the Portuguese Speaking Customer Support position at Mercier Consultancy, you should be fluent in both Portuguese and English, both written and verbal. Previous experience in customer support is preferred, especially in healthcare or pharmacy settings. Excellent communication skills, attention to detail, and a customer-oriented mindset are also essential qualifications to thrive in this role.

While prior experience in healthcare is not strictly required for the Portuguese Speaking Customer Support role at Mercier Consultancy, it is preferred. What’s most important is your ability to empathize with customers, resolve their inquiries effectively, and understand basic healthcare concepts to provide comprehensive support through our online pharmacy and telemedicine services.

Working at Mercier Consultancy as a Portuguese Speaking Customer Support Representative comes with a variety of benefits. You can expect a competitive monthly salary, performance bonuses, fully paid relocation packages including flight, transfer, and hotel, as well as health insurance. Additional perks include extra salaries twice a year, support in finding accommodation post-hotel stay, and opportunities for free Greek language courses and discounts.

Mercier Consultancy places a high value on training and career development for the Portuguese Speaking Customer Support Representatives. You will receive extensive training to stay updated on healthcare regulations and company policies. We believe in continuous learning, providing opportunities to participate in ongoing training sessions that enhance your skills and improve your service delivery.

When answering this question, focus on your passion for healthcare and customer service. Explain how the opportunity to help Portuguese-speaking clients resonates with your personal values and your desire to make an impact in the healthcare space.

Use this question to highlight specific examples of your past customer service experience. Discuss how you resolved inquiries, ensured customer satisfaction, and any systems you used to document interactions.

Highlight your effective time-management and prioritization skills. Discuss strategies you use to remain calm under pressure, such as taking a deep breath and assessing which inquiries need immediate attention, conveying to customers that you are there to help.

Explain your problem-solving approach, emphasizing the importance of communication. You can mention that you would reassure the customer that you will find the answer, conduct necessary research, or involve a colleague if needed.

Discuss the importance of active listening and empathy in building rapport with customers. Emphasize how you make an effort to understand their needs and concerns fully, which fosters trust and satisfaction.

Share your understanding of telemedicine as a crucial aspect of modern healthcare delivery, especially in overcoming access barriers. Express enthusiasm for being part of a team that provides vital telehealth services to clients.

Illustrate your flexibility in communication, adapting your approach based on the customer’s preferences and comprehension level. Provide examples of how you adjust your language and tone to ensure clarity.

Talk about the importance of acknowledging the customer’s feelings first. Outline your process for addressing their concerns by listening to their feedback, offering an apology, and working to find a satisfactory solution.

Share strategies that help you stay organized, such as using digital tools to keep track of inquiries or prioritizing tasks based on urgency, ensuring that you remain effective even in a busy environment.

Articulate the significant impact that good customer service has on patient care, trust in the healthcare system, and overall health outcomes, emphasizing your desire to provide exceptional service as a key value of your work.