Technical Project Manager

As a Technical Project Manager at Message Broadcast, you’ll be responsible for leading various projects from inception to onboarding. Your duties will include estimating and planning project deliverables, managing budgets, mitigating risks, and ensuring the quality of both technical and non-technical aspects. You'll be the bridge between the implementation team and the client, driving a successful project delivery that meets the needs of our Utilities clients.

To apply for the Technical Project Manager position at Message Broadcast, you should have a Bachelor’s degree in a technical discipline or equivalent relevant work experience. A minimum of three years of technical project management experience in a SaaS environment, especially within the Utilities industry, is preferred. Experience with Agile methodologies and tools like JIRA or professional services automation tools is also essential.

The Technical Project Manager role at Message Broadcast offers a flexible hybrid work model. You'll be onsite in downtown Denver three days a week (Monday to Wednesday), while enjoying the freedom to work remotely on Thursdays and Fridays. This allows for a balanced work-life experience, fostering collaboration with your team while also providing personal flexibility.

Successful Technical Project Managers at Message Broadcast need strong organizational, communication, and problem-solving skills. You should be comfortable working with diverse teams, have a solid grasp of software development processes, and be adept at managing risks and budgets. The ability to communicate effectively with both technical and non-technical stakeholders is also vital for project success.

The onboarding process for a new Technical Project Manager at Message Broadcast is structured to ensure that you have all the tools and knowledge needed to thrive in your role. You'll receive comprehensive training on our project management tools, methodologies, and the specifics of our product suite for Utilities clients. Additionally, you'll have the opportunity to meet key team members and learn about ongoing projects to seamlessly integrate into our community.

To manage project timelines effectively, I start by creating detailed project plans that break down deliverables into manageable milestones. I regularly communicate with stakeholders to keep them informed of any changes. Additionally, I leverage project management tools like JIRA to track progress and quickly address any issues that may arise, ensuring that we stay on schedule.

My experience with Agile methodologies has been substantial. I have implemented Agile practices in various projects, facilitating Scrum meetings and maintaining a backlog of tasks. This approach has enhanced team collaboration and allowed for quick adjustments based on customer feedback, ultimately leading to higher satisfaction rates among stakeholders.

In my role as a Technical Project Manager, I proactively identify potential risks during the planning phase. I assess the impact and likelihood of each risk and develop mitigation strategies. Regular communication with the project team and stakeholders helps me to keep everyone informed, allowing for a collective effort in managing risks throughout the project life cycle.

When managing multiple projects, I prioritize tasks based on urgency, alignment with business goals, and resource availability. I use project management tools to visualize dependencies and ensure that I allocate time and resources effectively. Regular check-ins with my team help reassess priorities as needs evolve.

To ensure quality deliverables, I establish clear quality criteria at the project outset and involve team members in setting expectations. I advocate for regular testing and peer reviews and maintain documentation that highlights standards for each phase of the project. Incorporating feedback loops allows the team to ensure we meet those quality benchmarks consistently.

I believe in maintaining open lines of communication with stakeholders by providing regular updates through structured reporting, meetings, and visual project dashboards. I tailor my communication style to suit the audience, ensuring technical details are conveyed clearly to non-technical stakeholders while providing in-depth insights to development teams.

I commonly use tools like JIRA, Asana, and Smartsheet for project management. These tools help streamline task assignments, track progress, and ensure clear communication among teams. They provide a centralized platform for documentation and collaboration, making it easier to maintain project visibility and accountability.

I once managed a project where unexpected technical issues arose that threatened deadlines. I convened my team for a brainstorming session to identify solutions and adjusted our workflow to address the challenges. By reallocating resources and involving subject matter experts, we successfully navigated the issues and delivered the project on time.

Fostering collaboration among team members is critical. I encourage open communication by setting up regular check-in meetings and utilizing collaborative tools. I also promote a culture of feedback where team members feel comfortable sharing ideas and challenges. This inclusivity not only strengthens team dynamics but enhances project outcomes.

My approach to customer onboarding involves understanding the client’s needs from the outset and providing them with a clear roadmap throughout the implementation process. I prioritize setting expectations and maintain regular communication to address any concerns. This ensures a smooth transition and fosters a strong partnership that supports long-term satisfaction.