Senior Product Support Integrator

As a Senior Product Support Integrator at Modern Technology Solutions, Inc., your main responsibilities will include optimizing processes for the Air Force's Advanced Manufacturing Program Office, collaborating with diverse stakeholders to address product support challenges, and implementing advanced manufacturing technologies. You’ll also be expected to develop strategies for life cycle sustainment, engage in market research, and conduct assessments of manufacturing technologies to enhance logistics and supply chain operations.

To be considered for the Senior Product Support Integrator position at Modern Technology Solutions, Inc., you’ll need a minimum of 10 years of experience in product support, logistics, or a related field, along with a Bachelor's degree in Logistics, Supply Chain Management, Business, Engineering, or a similar area. While a Master’s degree is preferred, strong communication skills and a clear understanding of DoD acquisition processes are crucial for success in this role.

MTSI is dedicated to nurturing its employees, especially in the Senior Product Support Integrator role. As a 100% employee-owned company, we provide a collaborative environment, excellent benefits including a 401k match, tuition reimbursement, and a strong focus on work-life balance with flexible scheduling. Additionally, regular town halls ensure everyone is informed and valued, supporting professional growth in a meaningful way.

A Senior Product Support Integrator at Modern Technology Solutions, Inc. has numerous opportunities for career growth, including the chance to work on prestigious projects that significantly impact national defense, access to continued education through tuition reimbursement, and the potential for advancement within the company as we continue to grow. The collaborative environment also allows you to develop relationships with top-tier professionals across various fields.

In the role of Senior Product Support Integrator at Modern Technology Solutions, Inc., you will work with advanced manufacturing technologies, particularly focusing on additive manufacturing (AM) and additive repair (AR). Your job will involve assessing these technologies and integrating them into Air Force operations to improve logistics and maintenance processes, ultimately enhancing efficiency and reducing costs.

Logistics plays a critical role in maintaining the effectiveness of support systems; it ensures that all resources and processes align with operational needs. To answer this question, illustrate your understanding by discussing specific logistical challenges you've faced in previous roles and how you approached solving them.

When evaluating product support strategies, I focus on key performance indicators (KPIs) that measure efficiency, cost-effectiveness, and stakeholder satisfaction. Detail examples where you implemented feedback mechanisms and data analysis to refine strategies, showing your analytical skills.

Talk about a specific instance where you successfully collaborated with diverse teams. Highlight the communication strategies you used and the positive outcomes it produced, illustrating your teamwork and interpersonal skills that are vital for the Senior Product Support Integrator role.

Discuss specific technologies, such as additive manufacturing or 3D printing, that you are experienced with. Describe potential applications for these technologies within the Air Force and how they can enhance existing processes, demonstrating your innovative thinking and understanding of the industry.

Share your approach to creating training materials, emphasizing research, stakeholder input, and evaluation of existing tools. Explain how you ensure the materials are user-friendly and practical, reflecting your ability to communicate complex ideas effectively.

Explain your systematic approach to policy development, including stakeholder engagement, compliance with regulations, and iterative feedback processes. Provide examples of successful policies you’ve developed that benefited your team or organization.

List specific analytical tools or methodologies you employ to address product support challenges, such as Six Sigma, root cause analysis, or software like Excel or specialized logistics tools. Illustrate your proficiency and how these tools have led to successful improvements.

Demonstrate your commitment to professional development by talking about resources you utilize to stay informed, such as industry publications, networking events, or online courses. Share how you apply this knowledge to your work, signaling your proactive approach to the Senior Product Support Integrator position.

Select a challenge you encountered that relates to logistics or product support, detailing the context, your actions, and the outcome. Highlight your problem-solving skills and the lessons you learned, showing your resilience and capability in difficult situations.

Express your passion for supporting national defense efforts and improving operational efficiency. Reflect on what inspires you about the Air Force’s mission and how you envision your role as a Senior Product Support Integrator contributing to these larger goals.