Server | Scout (Part-Time)

As a Server at Montage Healdsburg, your key responsibilities include serving food and beverages in a timely manner, assisting guests with their menu choices, and ensuring that dining experiences are memorable. You’ll also take orders accurately, anticipate guest needs, and maintain a clean dining environment while adhering to safety standards.

To become a Server at Montage Healdsburg, you generally need at least one year of experience in food and beverage operations. While a background in luxury hotels is advantageous, a friendly demeanor, a willingness to learn, and basic communication skills are essential. Flexibility in scheduling and teamwork are also crucial for this role.

New Servers at Montage Healdsburg can expect a comprehensive training process that includes learning the menu, service standards, and safety protocols. Training will also focus on help associates engage with guests and deliver exceptional service by promoting menu items and mastering suggestive selling techniques.

Yes! Montage Healdsburg embraces flexible scheduling, making it ideal for students or those seeking part-time work. We understand that balancing work and study can be challenging, and we’re happy to accommodate your schedule wherever possible.

Servers at Montage Healdsburg enjoy a range of benefits, including complimentary meals during shifts, uniforms provided at no cost, and access to healthcare benefits. There are also opportunities for hotel discounts, retirement savings plans, and participation in community outreach events, creating a rewarding work environment.

When answering this question, highlight your ability to remain calm under pressure and your strategy for prioritizing guest needs. Discuss methods such as taking notes for multiple tables, pre-emptively refilling drinks, and communicating effectively with kitchen staff to ensure everyone is aligned.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Share a specific instance, focusing on how you listened to the customer’s complaint, took steps to resolve the issue, and ensured they left satisfied, reinforcing your commitment to excellent service.

Emphasize empathy and attentiveness as crucial elements of guest service. Explain your belief in the importance of truly listening to guests, anticipating their needs, and going the extra mile to create memorable experiences, which aligns perfectly with the values of Montage Healdsburg.

You could express your commitment to both personal development and teamwork. Mention techniques like sampling dishes, participating in training sessions, and discussing menu items with chefs to stay informed, allowing you to better serve your guests with authentic recommendations.

In your answer, reference specific methods you’ve used, such as describing daily specials with enthusiasm or offering personal recommendations based on guest preferences. Highlight any successes you've had in increasing sales through genuine engagement with guests, which is highly valued at Montage Healdsburg.

Share your passion for making people happy and creating memorable moments. You can elaborate on how interactions with guests bring you joy and fulfillment, making the hustle and bustle of restaurant work rewarding and exciting.

Discuss your time management skills and how you use a systematic approach to take and deliver orders. Explain the importance of note-taking and communication with kitchen staff, describing how you keep track of orders to ensure accuracy and efficiency.

Use the STAR method again to explain a specific situation where you made a mistake. Focus on how you quickly acknowledged the error, resolved it, and communicated effectively with the guest to maintain their satisfaction, showing accountability and a proactive approach.

Explain your belief in the importance of personalized experiences, attention to detail, and passionate service. Share ideas on how little touches, like remembering a guest's name or favorite dish, could elevate the overall dining experience and align with Montage Healdsburg's philosophy.

Discuss the significance of collaboration and clear communication among staff in delivering exceptional service. Share examples of how you've successfully worked with colleagues to manage busy shifts and ensure that guests receive seamless service.