The Executive Support - Audio Video Events role at M&T Bank focuses on managing technical aspects of audio and video for various events. Key responsibilities include troubleshooting issues on platforms like Webex and On24, overseeing video streaming, and ensuring hardware and software systems function seamlessly. You’ll provide onsite support during events and collaborate with engineering teams for effective resolution of technical challenges.

To qualify for the Executive Support - Audio Video Events position at M&T Bank, an associate's degree is preferred along with at least five years of technical support experience specifically in audio and video technology. Alternatively, candidates can have a combined seven years of experience with a strong focus on event production or technical support. Proficiency in customer service, strong analytical skills, and effective communication are also essential.

As an Executive Support - Audio Video Events professional at M&T Bank, you will manage both virtual and onsite events, ensuring all audio and video components operate smoothly. This includes delivering direct support during conferences, facilitating streaming services, and coordinating equipment needs, which allows you to play a crucial role in the success of significant meetings and presentations.

Yes, the Executive Support - Audio Video Events role at M&T Bank may require you to complete onsite evening responsibilities as scheduled and also involves travel both within and outside the state. Being flexible and prepared for these aspects is a part of the role, ensuring that all events meet the high standards of service M&T Bank is known for.

M&T Bank is committed to the professional growth of its employees, including those in the Executive Support - Audio Video Events position. You'll have opportunities to train on new systems, collaborate with expert teams, and potentially gain exposure to project management initiatives, helping you build skills that enhance both your career trajectory and your contributions to the company.

When answering this question, highlight specific situations where you've successfully identified and resolved technical issues in audio or video systems. Mention any platforms you're familiar with, like Webex or VBrick, and provide examples of the troubleshooting methods you employed.

Discuss your organizational skills and how you can efficiently manage time. Share examples of tools or methods you use to stay on top of multiple responsibilities, emphasizing your ability to maintain focus and deliver results even under pressure.

Focus on your communication skills. Explain that clarity and conciseness are vital. Provide an example of how you maintained communication before, during, and after an event to ensure everyone was informed and aligned with the requirements and technical specifications.

Choose a relevant situation to illustrate your problem-solving skills. Outline the challenge, the steps you took to analyze the situation, and how your actions led to a successful outcome, highlighting your analytical and critical-thinking abilities.

Discuss your passion for ongoing learning – mention any relevant coursework, certifications, or self-study initiatives. When answering, consider mentioning industry workshops, conferences, or online resources that have helped you stay knowledgeable about evolving technologies.

Explain that your training approach involves hands-on demonstrations, step-by-step guides, and encouraging questions. Illustrate with an example of a past training experience where you simplified complex processes, making them accessible and understandable for others.

Be prepared to elaborate on any direct experience you have with digital signage platforms. Discuss how you’ve set up, maintained, or troubleshot issues with such systems, emphasizing your technical proficiency and approach to user engagement.

Provide a clear definition of each method, discussing their applications. You might want to add a brief comparison between them, showcasing your understanding and how this knowledge has influenced your decisions in past roles.

Discuss your calmness under pressure and your approach to rapid problem-solving. Share your process for assessing situations quickly and implementing effective solutions, ensuring that you minimize disruption to the event.

Express your enthusiasm for the role by connecting your background in audio and video support with M&T Bank's values. Discuss how the company’s commitment to service aligns with your personal career goals and your desire to contribute to high-quality events.