As a Relationship Banker at M&T Bank, your primary responsibilities include identifying customer needs through assessments, managing relationships, and conducting product outreach. You'll play a key role in the sales process, perform customer servicing interactions, and ensure compliance with risk management procedures.

To apply for the Relationship Banker position at M&T Bank, you’ll need a high school diploma or equivalent and at least 2 years of experience in retail sales or customer service. Strong verbal communication skills, financial services product knowledge, and the ability to build trust with clients are crucial qualifications.

M&T Bank supports its Relationship Bankers by providing comprehensive training on financial products, ongoing professional development, and a collaborative team environment. You’ll have access to resources that help you stay current with operational changes and best practices in customer service.

The pay range for a Relationship Banker at M&T Bank in East Syracuse is between $18.57 to $30.95 per hour, depending on the candidate's experience, skills, and qualifications. M&T Bank is committed to fair and competitive compensation.

Essential skills for a successful Relationship Banker at M&T Bank include strong interpersonal communication, time management, customer service excellence, and a good knowledge of financial services. Demonstrating empathy and the ability to work collaboratively with internal teams is also vital.

To assess a customer's financial needs effectively, I conduct detailed interactions by asking open-ended questions, listening carefully to their responses, and analyzing their current banking situation. This allows me to recommend tailored products and services that genuinely meet their needs.

In my previous role, I built trust with a client by consistently following up on their inquiries and providing personalized solutions. By demonstrating my commitment to their financial success and being transparent about options, I earned their loyalty and appreciation over time.

I use a combination of proactive outreach, targeted sales strategies, and thorough preparation for customer interactions. I also regularly analyze performance metrics to ensure I'm continuously improving my efforts to meet and exceed our bank's goals.

In stressful situations, I remain calm and focused, actively listening to the customer's concerns without interruption. By empathizing with their feelings and taking immediate action to resolve their issues, I can turn a challenging interaction into a positive experience.

In my previous roles, I was responsible for adhering to rigorous compliance protocols, including AML regulations and KYC requirements. By keeping informed about policy updates and executing thorough auditing processes, I contributed to reducing potential risks and ensuring regulatory adherence.

I prepare for customer appointments by reviewing previous interactions and the client’s profile and creating a pre-call plan that outlines the key points I need to cover. This preparation allows me to maximize the meeting’s effectiveness and personalize my approach based on their needs.

I am most familiar with a range of banking products including checking and savings accounts, credit cards, personal loans, and mortgage options. I ensure I stay updated on new products and services to provide accurate information and recommendations to clients.

I solicit referrals from existing customers by first providing excellent service and building strong relationships. At the conclusion of positive interactions, I gently ask if they know anyone who could benefit from the same services, ensuring I make them feel comfortable and appreciated in doing so.

I stay organized by using tools such as task management apps and calendars to prioritize my responsibilities. Additionally, maintaining a clean and structured workspace helps me stay focused and efficient, ensuring I meet all deadlines and customer needs.

I want to work at M&T Bank because of its commitment to community support and exceptional customer service. I admire the bank's values and believe my customer-centric approach aligns perfectly with M&T Bank's mission to help clients achieve their financial goals.