Manager, Middle Office Operations, Fund Reconciliation

As a Manager, Middle Office Operations, Fund Reconciliation at MUFG Investor Services, your key responsibilities include managing a team of professionals to oversee reconciliation technology, ensuring performance against client SLAs, onboarding new business, delivering periodic KPI reports, and resolving client queries. You will also develop and maintain strong relationships with client service teams and clients to provide exceptional service.

To qualify for the Manager, Middle Office Operations, Fund Reconciliation role at MUFG Investor Services, you need a university degree in Finance, Accounting, Business, Science, IT, Mathematics or another quantitative field. Additionally, a minimum of 5 years of experience in the financial services industry and at least 3 years in a supervisory capacity is essential.

MUFG Investor Services is committed to the ongoing professional development of its employees, including the Manager, Middle Office Operations. You will have access to various training and development opportunities, mentorship from experienced colleagues, and a supportive environment that encourages the embrace of new technologies and efficient processes.

Essential skills for success as a Manager, Middle Office Operations, Fund Reconciliation at MUFG Investor Services include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, time management, a deep understanding of financial products such as equities and derivatives, and a proactive approach to client service.

The Manager, Middle Office Operations, Fund Reconciliation position at MUFG Investor Services offers an attractive compensation package that includes a competitive salary, group medical and pension schemes, reimbursement for professional subscriptions, paid holidays, and assistance with gym memberships, emphasizing a healthy work-life balance.

Certainly! In previous roles, I have led teams responsible for overseeing the reconciliation of financial data, ensuring accuracy and compliance with client expectations. I focus on establishing clear processes and communication channels to address discrepancies swiftly.

I believe in staying calm and composed in high-pressure scenarios. My approach involves prioritizing urgent inquiries while ensuring effective communication with clients, leading to timely resolutions and maintaining strong client relationships.

My approach to team management involves fostering an environment of open communication, providing regular feedback, and creating opportunities for professional development. I encourage team members to take ownership of their roles and promote collaborative problem-solving.

I ensure compliance with client SLAs by implementing regular performance tracking and reporting. By identifying areas for improvement proactively, I can align team efforts with the clients’ expectations and enhance service quality.

In a previous position, I noticed delays in our reconciliation process. I initiated discussions with the team and leveraged technology to automate certain steps, significantly speeding up the process and improving overall accuracy.

I have extensive knowledge of various financial products, including equities, bonds, forwards, futures, options, and OTC products. This experience allows me to understand complex reconciliation tasks and contribute to excellent client service.

When managing multiple projects, I prioritize tasks based on urgency and impact. I use project management tools to track progress and ensure regular check-ins with my team to keep everyone aligned and focused.

In my previous role, I successfully onboarded a new client by collaborating closely with various stakeholders to set clear expectations and goals. I developed a comprehensive onboarding plan that ensured seamless integration, which resulted in positive feedback from the client.

I focus on maintaining regular communication, being transparent about processes, and providing tailored solutions to meet client needs. Building trust through consistent service delivery enhances long-term relationships.

I stay updated with industry trends by participating in professional development opportunities, networking with industry peers, and following reputable financial news sources. Continuous learning is key to maintaining a competitive edge in this fast-paced field.