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Director, Data Center Operations - job 10 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

If you’re a strategic thinker with a flair for leadership, the role of Director, Data Center Operations at our Highlands Ranch location is the perfect opportunity for you! You will be at the helm of our data center facilities, ensuring they operate efficiently and reliably while meeting both current needs and future demands. This position requires a deep understanding of data center management, where you will not only oversee daily operations but also mentor and lead a passionate team of technicians and planners. Here at our company, we believe in fostering a culture of continuous improvement and innovation, so your leadership will be key in driving operational excellence. You'll implement best practices in maintenance and ensure optimal performance by setting key performance indicators and strategically planning for the future, optimizing the use of our physical space. With your expertise, you'll collaborate with various teams to create a seamless integration of operations, network management, and facilities planning, ensuring high uptime and security for our infrastructure. In addition, you will look ahead, forecasting data center capacity needs concerning space, power, and cooling. This is not just a job; it's a chance to make a significant impact on our company's trajectory!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What responsibilities does a Director, Data Center Operations have at our Highlands Ranch location?

The Director, Data Center Operations in Highlands Ranch is responsible for overseeing all data center activities. This includes team leadership, operational management, strategic planning, and capacity/resource management. You’ll lead a dedicated team of planners, managers, and technicians while ensuring high availability and performance of our infrastructure.

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What qualifications are needed for a Director, Data Center Operations at our company?

To excel as a Director, Data Center Operations, candidates should have extensive experience in data center management, strong analytical skills, and proficiency in operational best practices. Leadership experience and a deep understanding of technical requirements in a data center environment are critical for success in this role.

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How does the Director, Data Center Operations contribute to team development?

The Director, Data Center Operations plays a crucial role in team development by mentoring staff, fostering a culture of continuous improvement, and implementing professional development programs. This role includes succession planning and the ongoing support needed to ensure a high-performing and motivated team.

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How does strategic planning affect the role of Director, Data Center Operations?

Strategic planning is central to the Director, Data Center Operations role as it involves developing long-term strategies for data center optimization. This includes effective management of white space, energy efficiency, and aligning data center goals with the broader organizational objectives.

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What does a typical day look like for a Director, Data Center Operations in Highlands Ranch?

A typical day for a Director, Data Center Operations includes overseeing daily activities, managing team performance, strategizing for future capacity needs, and ensuring optimal functioning of the data center. Collaboration with various teams and responding to operational challenges are also key parts of the role.

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Common Interview Questions for Director, Data Center Operations
What experience do you have in data center management relevant to the Director, Data Center Operations role?

In answering this question, focus on your previous roles in managing data centers, including specific responsibilities related to operations oversight, team management, and strategic planning. Highlight any successes you’ve achieved, such as improving uptime or implementing innovative practices.

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How do you ensure high availability in data center operations?

Discuss your approach to maintaining high availability, including preventative maintenance strategies, the establishment of KPIs, and how you prioritize critical operational tasks. Provide examples of how you've successfully implemented these measures in the past.

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Can you describe a time you led a team through a challenging situation?

Use the STAR method (Situation, Task, Action, Result) to discuss a specific example where your leadership shone through during a challenge, showcasing your problem-solving abilities and how you foster team collaboration and resilience.

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What strategies would you implement to optimize white space in the data center?

Talk about your experience in white space planning and optimization. Discuss how you would analyze current layouts, suggest improvements, and ensure effective cable management and location of racks for enhanced efficiency.

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How do you approach capacity planning for data centers?

Explain your methods for monitoring and forecasting data center capacity, including space, power, and cooling. Illustrate how you leverage data analytics to inform your planning and ensure resources meet current and future needs.

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What leadership style do you employ when managing a data center team?

Describe your leadership style, focusing on how it promotes a positive work culture. Highlight your mentorship approach and how you encourage continuous team development and operational improvement.

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How do you keep updated with industry best practices in data center operations?

Share your commitment to staying informed about industry trends, attending industry conferences, engaging with professional networks, and leveraging resources like webinars and publications to enhance your knowledge and apply best practices.

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How would you handle a critical equipment failure in the data center?

Detail your emergency response protocols, emphasizing assessment, communication, collaboration with technicians, and swift decision-making to minimize downtime while ensuring all safety procedures are followed.

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What metrics do you consider most important to evaluate data center performance?

Discuss important metrics such as uptime, power usage effectiveness (PUE), and cooling efficiency. Explain how you monitor these metrics and leverage them to implement effective improvements.

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Describe your experience with energy efficiency initiatives in data centers.

Reflect on previous initiatives you’ve led or contributed to regarding energy efficiency. Provide examples of how these initiatives not only benefited operations but also aligned with sustainability goals.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

9719 jobs
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DATE POSTED
April 3, 2025

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