Customer Solutions Engineer (Ruby on Rails) - REMOTE IN BRAZIL

As a Customer Solutions Engineer (Ruby on Rails) at MyTime, you will be tasked with designing and developing data migration tools essential for bringing on new customers. Your work will include collaborating with the SAAS implementation manager to understand customer needs, executing data migration tasks, developing web scrapers, and verifying the accuracy of the migration pipeline to ensure that clients can go live on our platform.

To be considered for the Customer Solutions Engineer role at MyTime, you must be based in Brazil, possess a minimum of 2 years of experience in Ruby on Rails, and have proficiency with SQL database migration. Additionally, experience with agile development and excellent communication skills in English are essential for success in this position.

The Customer Solutions Engineer plays a critical role in MyTime's growth by ensuring that new clients can successfully integrate into our platform. Your work directly influences customer satisfaction and retention, as well as revenue growth for our service business clients, making this role vital to the overall success and expansion of MyTime.

In this role, you'll tackle projects related to data migration, which include designing tools for extracting and transforming data from legacy systems into MyTime's database. You'll also work on developing innovative solutions that align with client needs and improve overall system performance, thus enhancing customer experiences.

MyTime fosters a transparent and invigorating startup culture aimed at empowering its employees. As a Customer Solutions Engineer, you will be encouraged to contribute creatively to product decisions and participate actively in building a culture of excellence while collaborating with passionate colleagues.

When designing a data migration tool, I would first assess the specific needs of the client and the types of data that need to be migrated. I would gather information on the legacy systems used and identify any challenges related to data integrity or compatibility. From there, I would develop a structured approach, possibly utilizing both manual and automated processes, to ensure seamless data flow and minimize downtime.

I have over two years of experience working with Ruby on Rails, where I've developed and maintained web applications that prioritize user experience and scalability. In this role, my expertise in Ruby on Rails will enable me to create efficient data migration processes and contribute to the development of custom features critical for client success at MyTime.

I focus on implementing field-level transformation and validation code to ensure that data migration carries over accurately. I also conduct validation checks at each migration stage and generate reconciliation reports to identify discrepancies promptly. Continuous monitoring and refining of the validation process help ensure reliable data flow.

When faced with errors during migration, I implement a robust error-handling strategy that includes logging issues, identifying root causes, and retrying data transfers where necessary. I also set up retry mechanisms for common issues such as rate limits or network errors to ensure smooth and uninterrupted data flow.

In a previous project, I faced a tight deadline for migrating client data to a new system. I prioritized tasks by breaking the migration process into manageable phases, allocated resources efficiently, and maintained clear communication with the team. Regular progress checks and adjustments to the migration plan allowed us to meet the deadline without compromising data quality.

I adhere to coding best practices such as writing clean, maintainable code, following design patterns, and ensuring high test coverage. Additionally, I regularly participate in code reviews and stay updated on industry trends to continuously improve my coding standards and practices.

I'm drawn to the opportunity at MyTime because of its innovative approach to enhancing customer experiences and the chance to contribute to a well-regarded platform in the service industry. I am excited about the prospect of solving complex challenges and being part of a culture that values collaboration and excellence.

I employ strategies such as regular updates, scheduled meetings, and collaborative tools to foster clear communication. I encourage open dialogues and actively listen to feedback to ensure that all team members and clients are aligned and informed throughout the project lifecycle.

I have intermediate to expert proficiency in working with SQL databases, including tasks related to data extraction, transformation, and loading (ETL) processes. My experience in analyzing and migrating SQL databases in various project contexts equips me with the skills necessary for complex data movements, ensuring accuracy and relevance of the migrated data.

A successful Customer Solutions Engineer should possess a blend of technical proficiency and strong communication skills. The ability to understand customer needs, deliver clear technical solutions, and foster collaborative relationships is vital. Additionally, a passion for innovation and the commitment to continuous learning contribute significantly to success in this role.