Sr Product Manager – Digital Originations Chat

The Senior Product Manager – Digital Originations Chat at Mr. Cooper Group is responsible for orchestrating the overall digital origination chat experience on web and mobile platforms. Key duties include leading requirement gathering, creating functional specifications, collaborating with creative teams, and performing post-release validation testing. The role focuses on optimizing the chat journey to improve customer conversion rates while ensuring compliance and effective communication with stakeholders.

To excel in the Senior Product Manager position at Mr. Cooper Group, candidates should possess a Bachelor's degree and ideally have a Master’s degree. A strong background in the mortgage industry, especially in marketing, sales, and loan origination, is essential. Additionally, candidates should have 8-10+ years in digital product management and experience in agile development environments, complemented by skills in data analysis and user experience design.

At Mr. Cooper Group, collaboration is key for the Senior Product Manager – Digital Originations Chat. The role involves working closely with cross-functional teams including product designers, developers, and QA testers. You will lead agile rituals and ensure that all team members are aligned on goals while fostering a culture of feedback and continuous improvement to ensure successful project delivery.

A Senior Product Manager at Mr. Cooper Group should be well-versed in tools like Azure and VSTS. Additionally, knowledge in creating complex SQL queries for data analysis is crucial for evaluating website performance and user engagement. Familiarity with online sales and application funnels will also play a significant role in the position.

The Senior Product Manager – Digital Originations Chat role at Mr. Cooper Group offers a unique opportunity to make a significant impact on the digital journey of homeownership. You will be part of a passionate team that values collaboration and innovation, while directly contributing to enhancing customer experiences. This role not only allows you to leverage your expertise but also to grow within a supportive and purpose-driven environment.

When discussing your experience leading cross-functional teams, highlight specific projects where collaboration was key. Emphasize how you facilitated communication and addressed challenges to ensure all team members were aligned on the project's goals, ultimately leading to successful outcomes.

In prioritizing product features, I consider customer feedback, data analysis, and alignment with overall business objectives. I utilize frameworks like the MoSCoW method to categorize features into must-haves, should-haves, could-haves, and won't-haves, ensuring informed decisions that reflect customer needs and strategic goals.

For evaluating the success of digital products, I focus on key performance indicators (KPIs) such as conversion rates, user engagement metrics, and customer satisfaction scores. It’s important to track trends over time, allowing for data-driven decisions and continuous improvements.

When asked about a challenging problem, share a specific instance that demonstrates your problem-solving skills. Describe the situation, the steps you took to address the challenge, and the eventual outcome. Emphasize collaboration, data analysis, and your ability to adapt, showing how you turned obstacles into opportunities.

To ensure compliance in product development, I incorporate legal and regulatory reviews throughout the development lifecycle. I work closely with compliance teams to identify potential gaps, implement necessary changes, and maintain documentation that meets industry standards, ensuring our products adhere to all regulations.

User experience is at the forefront of my product management process. I advocate for user testing and feedback during each stage of development, ensuring that the final product addresses user needs and pain points. By prioritizing intuitive design and usability, I strive to enhance overall customer satisfaction.

My experience with Agile methodologies spans several projects where I played a key role in organizing sprints, conducting daily stand-ups, and facilitating retrospectives. I value Agile's collaborative nature, which allows for frequent adjustments based on team feedback and evolving project requirements.

I analyze customer behavior by leveraging tools to track engagement metrics and gather user feedback. This data informs my understanding of user interactions and helps identify pain points or opportunities for improvement. I also conduct A/B testing to validate assumptions and prioritize features that resonate most with users.

When communicating product roadmaps to stakeholders, I use visual presentations that outline key milestones, feature priorities, and timelines. Engaging in regular updates and feedback sessions helps maintain alignment and transparency, fostering a collaborative atmosphere throughout the product's lifecycle.

For successful product launches, I prioritize thorough preparation, including pre-launch testing and targeted marketing efforts. I develop detailed launch plans that encompass stakeholder communication, training for support teams, and customer engagement tactics to ensure a smooth rollout and immediate feedback collection.